IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Wed, 02 Nov 2016 09:21:16

Reduced Service

  • Phishing attempt - CAMPUS SECURITY CONCERN

    Last updated : Thu, 23 Feb 2017 10:35:59

    Date: 23rd February 2017
    Subject: 'CAMPUS SECURITY CONCERN'
    From: Kelly Bennett [mailto:kelly.bennett@acadiau.ca] 
    Details: Requires the recipient to click on a link (now blocked within the university network) to verify their details
    Advice: This is a phishing attempt and can be deleted. If you responded, please reset your university IT password immediately via https://itaccounts.nottingham.ac.uk and contact the IT Service Desk.
  • Phishing attempt - 'Outlook Identify Confirmation' or 'A suspicious activity'

    Last updated : Thu, 23 Feb 2017 10:23:24

    Date: 21st February 2017
    Subject: 'Outlook Identify Confirmation' or 'A suspicious activity'
    From: Thomas, Carolyne <THOMASCS@mail.etsu.edu>
    Details: Requires the recipient to click on a link (now blocked within the university network) to verify their details
    Advice: This is a phishing attempt and can be deleted. If you responded, please reset your university IT password immediately via https://itaccounts.nottingham.ac.uk and contact the IT Service Desk.
  • Intermittent problem with NUsearch locations and requests tab

    Last updated : Fri, 10 Feb 2017 12:53:28

    Please be aware that there is currently an issue affecting the display of library information for some search results in NUsearch. You may see an error message for some results.
    Please see the library information page for more information.
  • Phishing mail fraud warnings

    Last updated : Thu, 09 Feb 2017 14:47:53

    The Universities and Colleges Information Systems Association has notified us of a phishing email campaign running over the last two months, that seeks to gain access to the payroll self-service section of university internal websites, in order to divert staff wages.

    Convincing University-branded emails, some containing salary increase promises, are being sent to staff which contain links to crafted landing pages. These sites are convincing copies of the University intranet/HR portal login screen. Logins are collected by the fraudsters who use these credentials to change staff bank details and divert staff pay to third party bank accounts.

    University staff should be advised to be extremely vigilant at present.
    The usual phishing advice applies:

    Do not click on links unless you are sure of the email senders identity.
    Check URLs in emails for strange wording.
    Check the browser HTTPS certificate information bar for sites requiring logins, the site must be identified as secure.
    Further check the browser padlock icon to check the site certificate matches the institution website.
    The Signature block at the bottom of the email is often generic, where instead a named staff member should sign-off.
    The failure to log-in to a University site should raise suspicions and be reported to the IT Service Desk.

  • Spam and Phishing emails - HM Revenue and Customs

    Last updated : Wed, 01 Feb 2017 13:28:39

    Please be aware that there are a number of phishing emails being sent to University and possibly personal email account reporting to be from HM Revenue and Customs and being sent from University of Nottingham accounts.

    If you suspect this to be a fradulent email please do not reply and delete the email.
    You can find help on phising emails at our 'Avoid Phishing emails' website
  • Echo360 - Issue you may encounter trying to access Echo360 recordings via Moodle or direct web link

    Last updated : Wed, 21 Dec 2016 11:11:32

    When logging on to Echo360 server using your University username and password, you may receive an error that you are already logged on with a user ID in the form of a six-digit number.

    In this event you should try to log off using the log off link, close the web page and try again.

    When you try again, if it still shows you are logged on with the six-digit number you will need to clear your web browser cache (Internet history) and try again.

    Information Services are working on a solution to this issue which will be implemented in the new year.
  • Known Issues

    Last updated : Fri, 23 Sep 2016 15:47:13

    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access.
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information

Planned Maintenance

  • NUsearch maintenance Sat 25-26 Feb

    Planned for : Wed, 22 Feb 2017 16:14:30

    Please note there will be some planned maintenance on the NUsearch platform starting Sat 25 Feb 23:00 which should last approximately 4 hours. During this time the service will be unavailable.
    Users are still able to use UNLOC during this time.
  • No Known Issues

    Planned for : Fri, 11 Nov 2016 09:12:06

Issues Resolved

  • Sciquest - Fisher Scientific catalogue error

    Last updated : Mon, 20 Feb 2017 12:06:33

    Currently, certain items from the Fisher Scientific catalogue produce the following error, or similar, when products are pulled back to Agresso:

    'The system has encountered an error while trying to process your request'.

    This is under investigation by the vendor.
  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01