IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Mon, 27 Mar 2017 14:48:01

Reduced Service

  • Ningbo Campus website

    Last updated : Mon, 27 Mar 2017 14:48:01

    The University's Ningbo Campus home page is not accessible from on-campus. It is however accessible from off campus.

    Information Services is investigating this outage as a matter of priority.

    Last updated : Fri, 24 Mar 2017 13:48:30

    Date: 24th March 2017
    From: Messaoud Saidani []
    Details: This is a phishing attempt and includes a link that is blocked when accessed via the university network.
  • Outlook email

    Last updated : Thu, 23 Mar 2017 08:46:22

    Update 08.45

    If you continue to experience a problem, please restart your computer before contacting the IT Service Desk.

    Update 08:35:

    We believe that most people should now find that the service is working following restorative work on one of the email servers.

    Original Message:

    There is currently an issue with Outlook email which is affecting a large number of people at the University. Desktop clients are not updating and the web access service is returning a server error.

    Information Services is working to rectify the problem as a matter of the highest priority.

  • Phishing attempt - CITY CAMPUS ALERT

    Last updated : Tue, 14 Mar 2017 09:14:43

    Date: 13th March 2017
    From: Junjie Gu <JunjieGu@CUNET.CARLETON.CA>
    Details: This is a phishing attempt and includes a link that direct the user to a mock Office 365 login page. The email can be deleted, however if you followed the link and entered your IT account details, please change your password immediately via and contact the IT Service Desk
  • Known Issues

    Last updated : Mon, 27 Feb 2017 13:17:02

    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access. 
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Echo360 - Issue you may encounter trying to access Echo360 recordings via Moodle or direct web link

    Last updated : Wed, 21 Dec 2016 11:11:32

    When logging on to Echo360 server using your University username and password, you may receive an error that you are already logged on with a user ID in the form of a six-digit number.

    In this event you should try to log off using the log off link, close the web page and try again.

    When you try again, if it still shows you are logged on with the six-digit number you will need to clear your web browser cache (Internet history) and try again.

    Information Services are working on a solution to this issue which will be implemented in the new year.

Planned Maintenance

  • Scheduled network maintenence - Tuesday 21 March - 6am

    Planned for : Thu, 16 Mar 2017 11:32:56

    Please note that there will be some planned maintenance performed by a third party on Tuesday 21 March starting at 6am and running until 9am.

    It is expected that there will be a very quick interruption to the on campus Wireless service early on during this work. Any users experiencing issues with wireless connections are advised to wait for a couple of minutes before retrying connection.
  • No Known Issues

    Planned for : Fri, 11 Nov 2016 09:12:06

Issues Resolved

  • My Details and Incident (accident) Reporting - unavailable

    Last updated : Mon, 27 Mar 2017 09:09:39

    My Details ( and Incident Reporting ( are currently unavailable.

    This is under investigation.
  • Workspace - performance delays

    Last updated : Tue, 21 Mar 2017 12:22:58

    Users of Workspace are currently experiencing performance issues which cause a significant delay accessing the login page and logging in, as well as occasional timeouts.

    This is under urgent investigation.
  • Multiple services - unavailable

    Last updated : Tue, 21 Mar 2017 11:07:53

    Update 1
    Access to services is gradually being restored although may be intermittent for the time being.

    Original message
    Multiple services (including access to the IT Service Desk via telephone) are currently unavailable.

    This is affecting access to
    - MyNottingham/Campus
    - Shared network drives
    - Multiple applications

    This is being addressed as a major priority.
  • Agresso - intermittent 'sql' error messages

    Last updated : Mon, 20 Mar 2017 14:17:14

    Update 3
    Since the service restart at 12.00 on 16th March, Agresso has remained stable however users of the service are requested to contact the IT Service Desk if they are still experiencing a problem.

    Update 2
    A restart of the Agresso service is currently underway to address the underlying cause.

    Update 1
    The underlying cause of the issue has been identified and a resolution is currently planned for later today.

    Updates will continue to be provided via the IT Status page. 

    Original message
    Due to a technical fault with one of the Agresso servers, some users have reported the following error message (or similar) when using Agresso:

    'Error! A serious error has occurred, and the following message was returned by the system: This SqlTransaction has completed; it is no longer usable.'

    This is under urgent investigation, however may be resolved in the short term and on an individual basis by logging and back in to Agresso.
  • Authentication issues

    Last updated : Fri, 17 Mar 2017 09:01:42

    Issues with Shibboleth authentication have now been resolved.