IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Mon, 27 Mar 2017 14:48:01

Reduced Service

  • Outlook Web Access

    Last updated : Thu, 20 Apr 2017 14:42:09

    Information Services is investigating reports that Outlook Web Access is generating errors (for example: "Bad Request - Request Too Long" after login.

    If you are experiencing this problem, you may be able to gain access via the main Outlook website (https://outlook.office.com) rather than the usual University of Nottingham landing page.
  • URGENT - multiple phishing attacks

    Last updated : Wed, 19 Apr 2017 17:48:03

    Please be aware that many UK universities are currently receiving multiple phishing email attacks and as such, users are advised to be vigilant against such phishing attempts.

    These emails normally ask you to follow a web link and/or ask for bank account details or personal IT credentials.

    Whilst action has been taken to address this and more than 90% of malicious and unsolicited email messages are blocked by our filtering service, it is likely that some phishing email messages will continue to be delivered to individual email accounts.

    Such emails appear to come from university email addresses (and have been 'spoofed'). This includes:
    • NATWEST
    • UPS
    • O2
    • Vodafone
    • DHL
    • Subject 'Invoice 0000nnn from .......' (university email addresses)
    • Order nnnnn-nnnnnn-nnnn
    • Conf nnnnnnnnn_nn_nn_nnnn_nn_nn_nn

    If you are not expecting any invoices or parcel delivery etc, please DO NOT respond to the email and DO NOT click on the web link, however please do send the email to the itservicedesk@nottingham.ac.uk.  

    If you clicked on any links and this was done on a personal device, please run a virus scan.

    If you clicked on a link via a university-supplied computer, when contacting the IT Service Desk, please include the computer name, which can be identified as follows:
    • Click on Start
    • Search for servicedesk
    • Click on servicedesk
    • Use copy to clipboard to copy and then paste the details in to your email
    • Send all of the details to itservicedesk@nottingham.ac.uk
  • Outlook email

    Last updated : Thu, 06 Apr 2017 14:45:59

    A number of people have reported Microsoft Outlook for desktop failing to load or update.

    Information Services is investigating the issue.

    It appears that for most people, Outlook Web Access will be accessible as a workaround.
  • Known Issues

    Last updated : Mon, 27 Feb 2017 13:17:02

    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access. 
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Echo360 - Issue you may encounter trying to access Echo360 recordings via Moodle or direct web link

    Last updated : Wed, 21 Dec 2016 11:11:32

    When logging on to Echo360 server using your University username and password, you may receive an error that you are already logged on with a user ID in the form of a six-digit number.

    In this event you should try to log off using the log off link, close the web page and try again.

    When you try again, if it still shows you are logged on with the six-digit number you will need to clear your web browser cache (Internet history) and try again.

    Information Services are working on a solution to this issue which will be implemented in the new year.

Planned Maintenance

  • Restart of services - CTU, Xerte, best bets for vets - Mon 24 April 12:30

    Planned for : Mon, 24 Apr 2017 12:30:26

    Information Services need to perform emergency work to the database affecting Clinical Trials Until applications and website. Also affected will be Xerte Toolkits and best bets for vets.
    This work will mean an outage of approx. 10 - 15 minutes and the work will begin at around 12:30.
    Apologies for the late notification.
    If you have any issues with these applications after 13:00, please report to the IT Service Desk
  • ResourceLink and Absence reporting maintenance - Thursday 20 April - 8am - 10am

    Planned for : Wed, 19 Apr 2017 18:29:54

    Please note that ResourceLink, Impromptu reporting, Contracts issuing and Absence reporting will be unavailable on Thursday 20 April between 8am and 10am due to emergency essential maintenance.
    Please do not use these systems during this time.
    Apologies for the late notice.
  • No Known Issues

    Planned for : Fri, 11 Nov 2016 09:12:06

Issues Resolved

  • Personal filestore (z: drive) - unavailable

    Last updated : Thu, 20 Apr 2017 17:59:03

    The personal filestore or z: drive is currently unavailable.

    This is under urgent investigation.
  • Agresso/Sciquest - Arden Winch catalogue unavailable

    Last updated : Wed, 19 Apr 2017 09:37:55

    The Arden Winch punchout catalogue is currently unavailable.

    This is under investigation by Arden Winch.
  • No Known Issues

    Last updated : Thu, 30 Mar 2017 15:51:01