IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Wed, 02 Nov 2016 09:21:16

Reduced Service

  • Monitoring of services inc Moodle, Rogo and eduroam

    Last updated : Fri, 20 Jan 2017 09:47:26

    We have been dealing with an issue which has been causing some disruption to a number of critical services including Rogo (online exams), Moodle and eduroam Wi-Fi connectivity.
    Although we now believe the issues to be resolved we are continuing to monitor the situation to ensure they remain stable.
    Any further updates will be posted here.
  • Spam - from Fax2Mail

    Last updated : Thu, 19 Jan 2017 18:07:28

    A number of university users have reported receiving an email from Fax2Mail with the subject line 'Happy New Year Fax2Mail Client'.

    This is unsolicited and does not relate to any central initiatives undertaken by the university. 
  • Echo360 - Issue you may encounter trying to access Echo360 recordings via Moodle or direct web link

    Last updated : Wed, 21 Dec 2016 11:11:32

    When logging on to Echo360 server using your University username and password, you may receive an error that you are already logged on with a user ID in the form of a six-digit number.

    In this event you should try to log off using the log off link, close the web page and try again.

    When you try again, if it still shows you are logged on with the six-digit number you will need to clear your web browser cache (Internet history) and try again.

    Information Services are working on a solution to this issue which will be implemented in the new year.
  • Known Issues

    Last updated : Fri, 23 Sep 2016 15:47:13

    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access.
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information

Planned Maintenance

  • Planned Moodle and Rogo maintenance - Fri 27 - Sun 29 Jan

    Planned for : Fri, 20 Jan 2017 16:21:29

    Moodle and Rogo will be down from Friday 27 January 18:00 until Sunday 29 January 20:00 (UK time). During this period, a version of Moodle for student revision purposes only will be available. Students will be able to look at documents and resources, but staff or students will not be able to make changes to Moodle during this period. Any changes will not be saved.  As an extra precaution, we would recommend that you download any resources that you may need during this period prior to 18:00 on Friday 27 January.
  • No Known Issues

    Planned for : Fri, 11 Nov 2016 09:12:06

Issues Resolved

  • Multiple services - unavailable

    Last updated : Fri, 20 Jan 2017 09:31:16

    Update
    The network issue that prevented access to the affected services has been resolved and access restored.

    If you continue to experience problems, please restart your computer device before contacting the It Service Desk.

    Original message
    Multiple services are currently unavailable for some users.

    This includes:
    • Moodle
    • Rogo
    • Eduroam
    • Email
    This is under urgent investigation.
  • MyDetails - unavailable

    Last updated : Mon, 16 Jan 2017 12:59:30

    The MyDetails service, which is accessed via the Portal and is used by students to register and update personal details is currently unavailable.

    This is under urgent investigation.
  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01