IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Mon, 23 May 2016 15:13:49

Reduced Service

  • Guest wireless - unavailable

    Last updated : Mon, 27 Jun 2016 10:44:13

    Update
    Access has been restored however the service should be considered 'at risk' whilst the underlying cause is investigated.

    Original message
    Registering for access to the Guest wireless network is currently generating the message 'invalid publisher'.

    This is under urgent investigation and has been escalated to the supplier.
  • Significant spam attacks, phishing attempts and malicious email messages

    Last updated : Wed, 22 Jun 2016 17:05:27

    Date: 22nd June 2016
    Subject: Check your account details !
    From: webmaster [mailto:noreplay@nottingham.ac.uk]
    Advice: this is a phishing attempt therefore please delete it. If you responded and supplied any personal account details, please change your password immediately via https://itaccounts.nottingham.ac.uk and contact the IT Service Desk

    Date: 21st June 2016

    Subject: Your Account Limited - Update Your Information Account !!
    From: Account Limited <support@no-reply.com>
    Advice: this is a phishing attempt therefore please delete it. If you responded and supplied any personal account details, please change your password immediately via https://itaccounts.nottingham.ac.uk and contact the IT Service Desk

    Date: 17th June
    Subject: Help Desk
    From: Valerie Behrendt (vbehrendt@inyocounty.us)
    Advice: this email includes a pdf file attachment which is potentially malicious. If you opened the attachment, please run an anti virus scan (using Sophos in most cases). If the scan identifies any malware on a university supplied computer, please alert the IT Service Desk and provide the full details.

    Date: 15th June
    Subject: ICT Technical Support
    From: Gloria Thorpe
    Advice: this is a phishing attempt therefore please delete it. If you responded and supplied any personal account details, please change your password immediately via https://itaccounts.nottingham.ac.uk and contact the IT Service Desk
  • Known Issues

    Last updated : Wed, 15 Jun 2016 10:53:07

    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Mac Mail - Issues for staff and PGR who have migrated to Office 2010
    • eStaff Profile - Is currently unable to publish via PubMed
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Graphpad PRISM - licence expiry warning

    Last updated : Wed, 08 Jun 2016 16:35:37

    The Graphpad PRISM software is currently generating a warning message regarding a licence expiry which is due at the end of June 2016.

    Information Services is currently working with the software supplier regarding the licence renewal.

    The software application can still be used in the meantime.
  • Office for Mac 2016

    Last updated : Tue, 23 Feb 2016 09:36:54

    Office for Mac 2016 (also known as Office for Mac 2015 in some earlier releases) is not compatible currently with Macs that interact with the University's email system.

    It is possible to download and install the software however in many cases, users find that their university username and password are not recognised when they try to activate the product.

    For this reason, university users are advised not to install Office 2016 for Mac for the time being.

Planned Maintenance

  • eStaffprofile maintenance - Tues 28 June - 14:00 - 15:00

    Planned for : Mon, 27 Jun 2016 16:07:33

    Please be aware that the eStaffProfile service will be unavailable between 14:00 and 15:00 on Tuesday 28 June due to an service improvement. This will allow publications from PubMed to be imported when using the search facility.

    Please ensure any content is completed before 14:00 on Tuesday.
  • Supportworks (Self Service), 29th June 18:00 to 21:00

    Planned for : Mon, 27 Jun 2016 12:10:36

    The server that runs the Supportworks service (including the self-service call logging portal) will undergo a migration to upgraded hardware on the night of Wednesday 29th June.

    During the period 18:00 to 21:00 UK time, it is possible that the services may be unavailable.
  • Licence server upgrades

    Planned for : Fri, 17 Jun 2016 12:51:07

    Information Services are modernising their server infrastructure and some of the licence servers are moving to this new infrastructure from Monday 20th to Thursday 23rd June 2016. This will mean that whilst the software may start it will not be able to obtain a licence so will not function during this upgrade.

    A full list of the software that will be affected has been sent to IT Reps who will circulate the list around your school or department. For software affected by this upgrade the licences will be unavailable from midnight to 9am on a specified day, so those using the software are asked to save all relevant work and finish using the software from 11.30pm on the night before the change. 
  • No Known Issues

    Planned for : Tue, 05 Apr 2016 15:47:28

Issues Resolved

  • Email Services for Human Resources Staff

    Last updated : Mon, 27 Jun 2016 12:44:03

    Update:
    We believe that this issue is now resolved. Please accept our apologies for the inconvenience that this outage caused.

    Original Message:
    Some people in Human Resources have experienced problems accessing Outlook email. This issue is under investigation.
  • Guest wireless - unavailable

    Last updated : Fri, 24 Jun 2016 14:01:49

    Update
    This is under urgent investigation by the supplier to address the cause of the registration problem, which has been identified.


    Original message
    Access to the Guest wireless network is currently unavailable for new connections.

    This is under urgent investigation.
  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01