IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Mon, 23 May 2016 15:13:49

Reduced Service

  • Publishing to website - 28 July - 14:00 - 19:00

    Last updated : Mon, 25 Jul 2016 14:17:07

    Please be advised that external relations will be publishing a large website between 14:00 and 19:00 on Thursday 28 July.
    They have asked that, where possible, users do not scedule any publishing of other websites.
    Any publishing can expect to be delayed from 14:00 on Thursday untill all updates ar processed.
  • eStaff Profile - intermittent performance issues

    Last updated : Tue, 19 Jul 2016 13:47:53

    Update
    An upgrade of the database that serves the eStaff Profile application was applied earlier today.

    Whilst the upgrade was successful, it hasn't resolved the performance issues described below.

    Information Services is continuing to investigate this as a matter of priority and wishes to apologise for the inconvenience.

    Original message
    Information Services is currently investigating a number of intermittent issues that are affecting the performance of eStaff Profile. This includes:
    - The error message Internal server error 500 (including when uploading a BibTex file)
    - Slow responses when logging in or searching

    A number of system updates are planned to address this and are currently in test.
  • Significant spam attacks, phishing attempts and malicious email messages

    Last updated : Sun, 17 Jul 2016 12:46:31

    Date: 15th July 2016
    Subject: HELP DESK
    From: Richard Krezwick (richard.krezwick@aegeurope.com)
    Advice: this message includes a potentially malicious pdf file attachment. If you clicked on the attached file, please run a scan on your computer. This is most likely going to be Sophos Endpoint Security and Control. If the scan identifies a virus, please contact the IT Service Desk.

    Date: 15th July 2016
    Subject: RE: System Analyst
    From: a university email address (signed off as Augustine Kebbie)
    Advice: this is a phishing attempt therefore please delete it. If you responded and supplied any personal account details, please change your password immediately via https://itaccounts.nottingham.ac.uk and contact the IT Service Desk

    Date: 5th July 2016
    Subject: IT notification!
    From: a university email address
    Advice: this is a phishing attempt therefore please delete it. If you responded and supplied any personal account details, please change your password immediately via https://itaccounts.nottingham.ac.uk and contact the IT Service Desk

    Date: 4th July 2016
    Subject: 
    Information Technology service!
    From: a university email address
    Advice: this is a phishing attempt therefore please delete it. If you responded and supplied any personal account details, please change your password immediately via https://itaccounts.nottingham.ac.uk and contact the IT Service Desk


  • Phishing campiagn targeting students

    Last updated : Fri, 01 Jul 2016 14:47:05

    Please be aware that there is currently a phishing campaign aimed at students to try and attempt them to supply personal credentials and bank details. The email suggests that they have been awarded an educational grant by the Department of Education and asks them to click on a link and supply their details.

    Do not supply your personal details unless you are 100% sure of the validity of the request. The University will never ask you for your details in an email.

    More information can be found at the Action Fraud Alert website
  • Known Issues

    Last updated : Thu, 30 Jun 2016 11:09:41

    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Office for Mac 2016

    Last updated : Tue, 23 Feb 2016 09:36:54

    Office for Mac 2016 (also known as Office for Mac 2015 in some earlier releases) is not compatible currently with Macs that interact with the University's email system.

    It is possible to download and install the software however in many cases, users find that their university username and password are not recognised when they try to activate the product.

    For this reason, university users are advised not to install Office 2016 for Mac for the time being.

Planned Maintenance

  • Planned Campus Solutions maintenance - 25 and 26 July

    Planned for : Mon, 25 Jul 2016 16:48:18

    Please be advised that planned maintenance to Campus Solutions will be taking place this week during the following dates and times: 

    Monday 25 July - 18:00 - 19:00 

    The system will remain available to access and use during this maintenance window.  


    Tuesday 26 July - 19:30 - 20:00 

    Campus Solutions and MyNottingham will be unavailable to access for approximately 15 minutes between 19:30 and 20:00 as part of this maintenance.    
  • Archived emails interruption - 25 July 17:00 - 18:00

    Planned for : Wed, 20 Jul 2016 09:40:01

    Information Services will be performing some maintenance to the system used to store archived emails on Monday 25 July between 17:00 and 18:00.
    As a result any archived emails will be unavailable to be read or retrieved from the vault during this time.
    You will still be able to recieve new emails and read emails that ae not archived.
  • Adobe Connect upgrade - 5 August

    Planned for : Wed, 20 Jul 2016 09:34:57

    The cloud hosted Adobe Connect system will be upgraded by Adobe to version 9.5.4 between 2100 on Friday 5th August 2016 and 0300 on Saturday 6th August 2016. During this time there may be interruptions to service.
  • University internet browsing - w/c Mon 25 July

    Planned for : Tue, 19 Jul 2016 15:36:17

    Information Services would like to advise that they will be carrying out some maintenance work to the University Firewall on the dates below. This work is to be carried out in order to increase capacity and responsiveness.

    Monday 25 July between 07:30 and 08:30
    Thursday 28 July between 07:30 and 08:30

    During these times there will be some disprution to internet browsing for approximately 10 minutes. Browser sessions may need to be refreshed to be able to continue.

    If you have any questions or issues following this work please contact the IT Service Desk.
  • No Known Issues

    Planned for : Tue, 05 Apr 2016 15:47:28

Issues Resolved

  • Essential Maintenance on ResourceLink and associated services

    Last updated : Mon, 25 Jul 2016 14:11:37

    UPDATE: Users can now access the mentioned systems again.

    ORIGINAL:Please be advised that, due to emergency maintenance, the following services will be available from 17:30 today (21/07/2016) for approximately 24 hours.
    • ResourceLink
    • Impromptu
    • Absence Reporting
    Thank you for your patience during this essential work.
  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01