IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Mon, 26 Sep 2016 10:45:15

Reduced Service

  • Email - accessed via Outlook Web Access or a local email client

    Last updated : Tue, 04 Oct 2016 09:33:19

    We are aware that a small number of email users continue to experience a problem logging in to their university email account via Outlook Web Access or a local email client (e.g. Outlook, mobile client, Macmail).

    The symptoms of the problem do vary and guidance has been provided via our known issues site.
  • Known Issues

    Last updated : Fri, 23 Sep 2016 15:47:13

    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access.
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Office 2016 for Mac users

    Last updated : Thu, 18 Aug 2016 10:15:08

    Office 2016 for Mac can now be obtained with the help of local IT Support.

    Where it is possible to download and install the software, some users find that their university username and password are not recognised when they try to activate the product. This can now be resolved with a change to configuration settings which can be carried out by local IT Support teams.

    By late-September this configuration change should become automatic and a visit to IT Support should not be required.

  • eStaff Profile - intermittent performance issues

    Last updated : Tue, 19 Jul 2016 13:47:53

    An upgrade of the database that serves the eStaff Profile application was applied earlier today.

    Whilst the upgrade was successful, it hasn't resolved the performance issues described below.

    Information Services is continuing to investigate this as a matter of priority and wishes to apologise for the inconvenience.

    Original message
    Information Services is currently investigating a number of intermittent issues that are affecting the performance of eStaff Profile. This includes:
    - The error message Internal server error 500 (including when uploading a BibTex file)
    - Slow responses when logging in or searching

    A number of system updates are planned to address this and are currently in test.

Issues Resolved

  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01