IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Mon, 23 May 2016 15:13:49

Reduced Service

  • Office 2016 for Mac users

    Last updated : Thu, 18 Aug 2016 10:15:08

    Office 2016 for Mac can now be obtained with the help of local IT Support.

    Where it is possible to download and install the software, some users find that their university username and password are not recognised when they try to activate the product. This can now be resolved with a change to configuration settings which can be carried out by local IT Support teams.

    By late-September this configuration change should become automatic and a visit to IT Support should not be required.

  • Significant spam attacks, phishing attempts and malicious email messages

    Last updated : Tue, 09 Aug 2016 11:35:34

    Date: 7 August
    From: al-rousan@pharmacy.tamhsc,edu
    Advice: this is a phishing attempt therefore please delete it. If you responded and supplied any personal account details, please change your password immediately via and contact the IT Service Desk

  • eStaff Profile - intermittent performance issues

    Last updated : Tue, 19 Jul 2016 13:47:53

    An upgrade of the database that serves the eStaff Profile application was applied earlier today.

    Whilst the upgrade was successful, it hasn't resolved the performance issues described below.

    Information Services is continuing to investigate this as a matter of priority and wishes to apologise for the inconvenience.

    Original message
    Information Services is currently investigating a number of intermittent issues that are affecting the performance of eStaff Profile. This includes:
    - The error message Internal server error 500 (including when uploading a BibTex file)
    - Slow responses when logging in or searching

    A number of system updates are planned to address this and are currently in test.
  • Phishing campiagn targeting students

    Last updated : Fri, 01 Jul 2016 14:47:05

    Please be aware that there is currently a phishing campaign aimed at students to try and attempt them to supply personal credentials and bank details. The email suggests that they have been awarded an educational grant by the Department of Education and asks them to click on a link and supply their details.

    Do not supply your personal details unless you are 100% sure of the validity of the request. The University will never ask you for your details in an email.

    More information can be found at the Action Fraud Alert website
  • Known Issues

    Last updated : Thu, 30 Jun 2016 11:09:41

    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information

Planned Maintenance

  • Moodle maintenance - Thursday 1 Sept - 14:00 - 16:00

    Planned for : Thu, 25 Aug 2016 16:22:07

    Please note that Moodle will be unavailable on Thursday 1 September between 14:00 and 16:00 (GMT) for essential maintenance to a number of plugins.
  • Postgraduate prospectus web editing restrictions

    Planned for : Wed, 17 Aug 2016 11:45:40

    From Monday 22 August, all access to edit the PG study pages will be removed and no changes to content will be approved from this date.
    It is therefore advised that any edits are made before 12:00 on Friday 19 August.
  • No Known Issues

    Planned for : Tue, 05 Apr 2016 15:47:28

Issues Resolved

  • Guest wireless - activation email not being generated

    Last updated : Wed, 24 Aug 2016 18:11:29

    Currently, the email that contains the Guest wireless activation link and sent to the user's preferred email address is not being generated.

    This has been reported to the third party supplier and users will need to reconnect every 10 minutes in the meantime.
  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01