IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Mon, 26 Sep 2016 10:45:15

Reduced Service

  • elibrary resources - unavailable off campus

    Last updated : Mon, 26 Sep 2016 13:20:55

    UPDATE: All links to ebooks, eJournals and other e-resources are now fully available again from NUsearch.

    Until normal service is restored, links will take users to publishers websites and login will be via the Institutional login option where offered.

    BrowZine is still unavailable off campus.

    ORIGINAL:The EZproxy server, which is used to manage off campus access to many of our ebooks, ejournals and databases, is currently down due to a security concern.

    Work is being carried out to restore this as soon as possible.

    In the meantime, access to some resources may be possible by logging in directly to the publisher's site.

    Please accept our apologies for any inconvenience.
  • Email - accessed via Outlook Web Access or a local email client

    Last updated : Fri, 23 Sep 2016 16:03:19

    We are aware that a small number of email users continue to experience a problem logging in to their university email account via Outlook Web Access or a local email client (e.g. Outlook, mobile client, Macmail).

    The symptoms of the problem do vary and guidance has been provided via our known issues site.
  • Known Issues

    Last updated : Fri, 23 Sep 2016 15:47:13

    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access.
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Delivery restrictions on Lenovo devices

    Last updated : Thu, 15 Sep 2016 09:38:06

    Please be aware of the following restriction affecting Lenovo devices due to public holidays in China.

    Sept 15 - Sept 17 - Mid Autumn Festival
    October 1 - October 7 - Golden week.

    There will be no shipments during these times however stock should be in good supply. Please allow 20-25 working days for lead time.

    Please note that orders for desktop computers are not affected
  • Office 2016 for Mac users

    Last updated : Thu, 18 Aug 2016 10:15:08

    Office 2016 for Mac can now be obtained with the help of local IT Support.

    Where it is possible to download and install the software, some users find that their university username and password are not recognised when they try to activate the product. This can now be resolved with a change to configuration settings which can be carried out by local IT Support teams.

    By late-September this configuration change should become automatic and a visit to IT Support should not be required.

  • eStaff Profile - intermittent performance issues

    Last updated : Tue, 19 Jul 2016 13:47:53

    An upgrade of the database that serves the eStaff Profile application was applied earlier today.

    Whilst the upgrade was successful, it hasn't resolved the performance issues described below.

    Information Services is continuing to investigate this as a matter of priority and wishes to apologise for the inconvenience.

    Original message
    Information Services is currently investigating a number of intermittent issues that are affecting the performance of eStaff Profile. This includes:
    - The error message Internal server error 500 (including when uploading a BibTex file)
    - Slow responses when logging in or searching

    A number of system updates are planned to address this and are currently in test.

Planned Maintenance

  • Parking Permits - essential maintenance 26th September

    Planned for : Mon, 26 Sep 2016 10:55:41

    Parking Permits will not be available between 11.00 and 12.00 on Monday 26th September due to essential maintenance.
  • No Known Issues

    Planned for : Tue, 05 Apr 2016 15:47:28

Issues Resolved

  • Network performance at Royal Derby Hospital

    Last updated : Mon, 26 Sep 2016 15:05:12

    There have been reports of network slowness and problematic connectivity at the Royal Derby Hospital.

    Information Services is working with an external third party service provider to investigate these issues.
  • Eduroam wireless - QMC (some locations)

    Last updated : Fri, 23 Sep 2016 11:55:57

    Access to the Eduroam wireless network in some locations at the Queens Medical Centre and City Hospital is currently unavailable.

    This is affecting those areas that are not managed by the university but receive their access via the NUH wireless network.

    Information Services is working with the NUH network team to resolve this issue.
  • BPM Services

    Last updated : Thu, 22 Sep 2016 09:09:07

    BPM services experienced a brief outage this morning but are now restored.

    Please accept our apologies for the inconvenience that this outage caused.
  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01