Service unavailable

• No Known Issues

  Last updated : Fri, 11 May 2012 14:23:53

Reduced Service

• Infomation for individuals using Apple Mac mail to receive University of Nottingham emails

  Last updated : Fri, 11 May 2012 16:14:58

  Planned maintenance of the University email servers took place this morning (10/5/12).  Whilst the maintenance was fully tested prior to taking place, it has been established that following the completion of the maintenance people using the Mac Mail client for OS Snow Leopard or above may be experiencing difficulties as their clients have not automatically been updated to use new University settings. This may also be the case for people accessing their e-mails via personal Blackberry.  As such, they may not be able to receive new emails.    If you are affected by this problem, please follow the steps below.
  
  Mac Mail
  
  1.    Open Apple Mail from your Mac desktop.
  2.    If you have a university account already set up, click on Mail and select Preferences. Click the Accounts tab. (If there are no existing profiles, go to step 5.)
  3.    To remove your existing account highlight the entry on the left and click on the - (minus) button at the bottom.
  4.    To add a new account click on the + (plus) button at the bottom.
  5.    Choose the option for Exchange 2007
  6.    Enter your name and enter your email address in the format username@exmail.nottingham.ac.uk (putting your specific username in) and your network password. Click Continue.
  7.    Mail should automatically find all the settings you need. Click create and the account mailbox should be created, and Mail will start to download your mail.
  
  Blackberry
  
  If you have a personal Blackberry (not issued by Information Services) you will need to amend the server address in your existing e-mail profile. To do this follow these steps:
  
  1. Open your existing University of Nottingham e-mail profile
  2. Amend the Outlook Web Access URL to: https://legacy.nottingham.ac.uk 
  3. When prompted enter your password.
  
  When finished you should be connected and able to send messages within a few minutes.
  
   If you are having any further difficulties after following these steps please contact the Helpline on 0115 9516677.

• Advice regarding bogus and scam emails

  Last updated : Fri, 04 May 2012 16:20:47

  Over previous months several bogus emails have been sent to students and staff in the attempt to trick individuals into giving up their login usernames, passwords, bank account details and other sensitive information.
  
  These phishing emails often make threats in order to get people to react to giving their information (the threat of closure to an email or logon account for instance).
  
  To be clear: the University of Nottingham (and other official institutions) will never, ever contact you unsolicited and ask you to confirm your username and password.  We recommend you do not reply or click on any links within emails that appear to be bogus.
  
  Information Services maintains a security blog where information is posted regarding recent scam, phishing and virus activities: http://comms.nottingham.ac.uk/it-security/
  

• Important infomation for student Apple Mac owners

  Last updated : Thu, 03 May 2012 14:53:41

  Students are asked to ensure their Apple Mac is operating with anti-virus software and up-to-date virus definitions due to the Trojan virus, Flashback, which has been infecting Mac devices globally.
   
  Over the past 48 hours, three devices on the University network have been infected by the virus. These devices have been quarantined, but it is vital that we ensure all other devices are secured against it.
   
  Failure to ensure your device has anti-virus software could mean that it is placed in quarantine.
   
  The Student Network Services intranet portal has software that can scan your device to ensure you have an adequate level of protection. 
  
  To visit the Student Network Service intranet page, click through the following address:
  - http://www.nottingham.ac.uk/pass
  - Select Remote scan
  - Select Download scan
  - Follow the on screen instructions.
   
  For those that do not meet required levels of protection, the anti-virus product Sophos is freely available to all current students: http://www.nottingham.ac.uk/is/computer/sophos.aspx
  
  If you have any questions regarding this email please contact the IS Helpline on ext.16677

• Recent Internet Access interruptions - Update - 16 April 2012

  Last updated : Mon, 16 Apr 2012 09:11:22

  Further to our previous communications regarding network interruptions, please be advised that Information Services has completed all investigations and is currently implementing the chosen solution. This solution consists of a server which will constantly monitor the activity on the firewalls and, when it identifies an attack, will send a command to the firewalls to block the malicious traffic. The server is due to be made live on Tuesday 17th April, after which time we will closely monitor its performance to ensure that the desired outcome has been achieved.
  
  We will update further in the near future to advise how the server is performing.
  
  Thank you for your continued patience with this matter.

Planned Maintenance

• No Known Issues

  Planned for : Wed, 07 Mar 2012 13:24:38

Issues Resolved

• Student Printing

  Last updated : Wed, 16 May 2012 11:22:50

  The problem affecting student printing in libraries and computer suites has now been resolved.
  
  Apologies for any inconvenience that this may have caused.

• No Known Issues

  Last updated : Fri, 11 May 2012 14:23:53