IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • International Campus Network (ICN) disruption - 8th December 2016

    Last updated : Wed, 07 Dec 2016 14:55:57

    The suppliers of the International Campus Network (ICN) have advised IS that planned work will be occurring on the ICN between 1600-2000 (UK time) on Thursday 8th December 2016. A very short term disruption to service along with a loss of resilience is expected during this work.
  • No Known Issues

    Last updated : Wed, 02 Nov 2016 09:21:16

Reduced Service

  • Phishing email alert - bogus police messages

    Last updated : Wed, 07 Dec 2016 09:37:55

    A number of people have received fake speeding fine notices purporting to be from Greater Manchester Police.

    Subject line: "Notice of Intended Prosecution - N?????" ("?????" is a random string of numbers)

    The mail contains a "Link to Photographic Evidence" which is a harmful website mocked up to be a genuine driver safety site.

    If you receive this mail please delete it.
  • Wireless - intermittent connection issues

    Last updated : Mon, 05 Dec 2016 14:44:30

    Update - 05/12/2016 @ 14.45
    The university wireless service has remained stable for 5 days although work is continuing with the third party supplier to identify and implement further service improvements. 

    Update - 30/11/2016 @ 16.30
    A further system update was applied this afternoon and additional service improvements are planned whilst Information Services continues to work with its third party supplier and closely monitors the performance of the wireless network.

    Original message
    Some users of the university wireless service are experiencing intermittent access issues, including:
    1. Being prompted repeatedly for username and password
    2. Correct username and password rejected
    3. Wireless access dropping out after a period of time followed by difficulties re-connecting

  • If you experience these or similar issues and you are able to connect to the Internet, please report the details to the IT Service Desk via https://selfservice.nottingham.ac.uk (selecting Report a Fault), including the following:
    • Location the issue arose (campus, building and room)
    • Type of device affected (e.g. Windows laptop, Macbook, tablet, iPad, iPhone, smartphone)
    • Whether the device is personal or university-supplied
    • Username used to connect (e.g. username only or username@nottingham.ac.uk)
    • A description of the symptoms/what happened (including any error messages)

    Otherwise, please contact us via 0115 95 16677 (available 24/7). Thank you in advance for you support.


  • Email - accessed via Outlook Web Access or a local email client

    Last updated : Tue, 04 Oct 2016 09:33:19

    We are aware that a small number of email users continue to experience a problem logging in to their university email account via Outlook Web Access or a local email client (e.g. Outlook, mobile client, Macmail).

    The symptoms of the problem do vary and guidance has been provided via our known issues site.
  • Known Issues

    Last updated : Fri, 23 Sep 2016 15:47:13

    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access.
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Office 2016 for Mac users

    Last updated : Thu, 18 Aug 2016 10:15:08

    Office 2016 for Mac can now be obtained with the help of local IT Support.

    Where it is possible to download and install the software, some users find that their university username and password are not recognised when they try to activate the product. This can now be resolved with a change to configuration settings which can be carried out by local IT Support teams.

    By late-September this configuration change should become automatic and a visit to IT Support should not be required.

  • eStaff Profile - intermittent performance issues

    Last updated : Tue, 19 Jul 2016 13:47:53

    Update
    An upgrade of the database that serves the eStaff Profile application was applied earlier today.

    Whilst the upgrade was successful, it hasn't resolved the performance issues described below.

    Information Services is continuing to investigate this as a matter of priority and wishes to apologise for the inconvenience.

    Original message
    Information Services is currently investigating a number of intermittent issues that are affecting the performance of eStaff Profile. This includes:
    - The error message Internal server error 500 (including when uploading a BibTex file)
    - Slow responses when logging in or searching

    A number of system updates are planned to address this and are currently in test.

Planned Maintenance

  • mobileprint maintenance - Friday 9 Dec

    Planned for : Wed, 07 Dec 2016 13:18:59

    Please be aware that there will be some planned maintenance to the mobileprint@nottingham.ac.uk service on Friday 9 Dec between 07:00 and 10:00. This means any emails sent for printing to this address will not be processed until the work is completed. Once the maintenance is finished the print jobs will become avzailable.
    Printing direct to devices from networked workstations will not be affected by this work.
  • No Known Issues

    Planned for : Fri, 11 Nov 2016 09:12:06

Issues Resolved

  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01