IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Sat, 27 May 2017 16:06:32

Reduced Service

  • PG applications - card payments via WPM

    Last updated : Wed, 21 Jun 2017 09:39:29

    There is currently an issue with the postgraduate application payments system (WPM generic payment pathway), which is under investigation.

    This means that where the card address section is unable to take addresses, WPM is unable to accept card payments. Applicants can still pay by PayPal.
  • Known Issues

    Last updated : Thu, 15 Jun 2017 09:35:54

    • Library systems - For information about library systems and resources, refer to the eLibrary status page
    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access. 
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Skype (not Skype for Business) - unresponsive

    Last updated : Thu, 25 May 2017 16:34:19

    Multiple users have reported performance issues when using Skype via the university network.

    This is under investigation however if you experience this problem, you are advised to rollback the version of Skype you are using to a previous version (to 7.30).

    Please note that once this has been done, Skype will regularly prompt for the application to be updated - these messages should be ignored.
  • Echo360 - Issue you may encounter trying to access Echo360 recordings via Moodle or direct web link

    Last updated : Wed, 21 Dec 2016 11:11:32

    When logging on to Echo360 server using your University username and password, you may receive an error that you are already logged on with a user ID in the form of a six-digit number.

    In this event you should try to log off using the log off link, close the web page and try again.

    When you try again, if it still shows you are logged on with the six-digit number you will need to clear your web browser cache (Internet history) and try again.

    Information Services are working on a solution to this issue which will be implemented in the new year.

Planned Maintenance

  • NUsearch new interface - Wed 28 June - 8am-1pm

    Planned for : Tue, 27 Jun 2017 12:13:07

    Please note that NUsearch will be undergoing a redesign to its interface on Wednesday 28 June between 8am and 1pm. During this time there will be periods of unavailablility.

    Once the upgrade is complete you may need to clear your browser's cache to be able to view the new interface. You can find instructions on the Library's NUsearch upgrade page.

    Any issue following this upgrade can be directed to the Digital Library Support team
  • HPC maintenance and availability 27/28 June

    Planned for : Tue, 27 Jun 2017 12:09:14

    Please be aware that the HPC will be unavailable until approximately 17:00 on Wednesday 28 June.
    This is due to essential maintenance accross the HPC platform and data centre.
  • No Known Issues

    Planned for : Wed, 03 May 2017 10:23:22

Issues Resolved

  • Intermittent issues accessing Mediaspace from China

    Last updated : Wed, 28 Jun 2017 15:39:12

    16:55 BST, 9th June 2017

    Users in China are experiencing intermittent problem accessing 

    A ticket has been logged with the vendor to investigate.

    Further updates will be provided as this work progresses.
  • Workspace - unavailable

    Last updated : Tue, 27 Jun 2017 09:36:46

    Workspace has been switched to read only mode whilst the investigations continue.

    Original message
    Workspace is currently unavailable.

    Attempts to access eventually time out with the message 'Service Temporarily Unavailable'
  • Wireless access - Queen's Medical Centre (QMC)

    Last updated : Mon, 26 Jun 2017 13:18:25

    Information Services is continuing to support NHS colleagues to address this issue and further updates will be provided as soon as possible. 

    Original message
    Users are currently experiencing performance issues when accessing Eduroam in some parts of the QMC.

    This is due to an issue with the NHS wireless network and colleagues from the NHS network support team are currently investigating.
  • Phishing attempt - .....HEALTH SITUATION

    Last updated : Wed, 21 Jun 2017 09:52:42

    Date: 14th June 2017
    From: Adam Pelty (
    Subject: .....HEALTH CONCERN
    Details: This email purports to be from the 'Health & Safety Unit' and advises the recipient to click on a link (blocked if accessing via the university network). The email can be deleted, however if you clicked on the link and didn't receive the blocked website message, please run a virus scan on your computer and reset your password immediately via
  • Email - Payment Processor needed (scam)

    Last updated : Wed, 21 Jun 2017 09:52:32

    A number of university users have received an email purporting to be from Career & Employment Services' and offering part-time work as a Payment Processing Officer.

    It also provides a Gmail email address for responses.

    This is not legitimate and should be deleted immediately. If you did respond and provided any personal details, please contact the relevant authority (e.g. bank if this was bank account details).