IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • No Known Issues

    Last updated : Mon, 23 May 2016 15:13:49

Reduced Service

  • UoN Guest Wireless - new connections

    Last updated : Fri, 27 May 2016 14:39:58

    Information Services is investigating reports that people making new connections on the UoN Guest wireless service are not seeing the registration screen (
  • Agresso - Sciquest punchout for some suppliers not showing

    Last updated : Tue, 05 Apr 2016 15:25:45

    Users may find that when attempting to use Punchout in Agresso for some particular suppliers (Including Misco, Eurofins and RS) that they are getting an error message. On certain browsers these pages will not be available. This includes Chrome, Safari, Edge and Opera and is because they will not handle mixed content.

    It is advised that users can use either IE11 or Firefox and are reminded to ensure that popup blockers are turned off. Details of how to do this can be obtained from the IT Service Desk.
  • Turnitin - accessing assessment feedback (using Safari)

    Last updated : Fri, 11 Mar 2016 16:43:41

    Please see the planned maintenance item (scheduled below for Tuesday 15th March) which seeks to address the following issue:-

    Some users are unable to access feedback relating to submitted coursework via Turnitin when using the Safari web browser (and, in some cases, Firefox).

    This is under investigation and the advice in the meantime is to use Chrome or Internet Explorer.
  • Known Issues

    Last updated : Tue, 01 Mar 2016 15:10:30

    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Mac Mail - Issues for staff and PGR who have migrated to Office 2010
    • eStaff Profile - Is currently unable to publish via PubMed
    Please visit the known issues website for more information
  • Office for Mac 2016

    Last updated : Tue, 23 Feb 2016 09:36:54

    Office for Mac 2016 (also known as Office for Mac 2015 in some earlier releases) is not compatible currently with Macs that interact with the University's email system.

    It is possible to download and install the software however in many cases, users find that their university username and password are not recognised when they try to activate the product.

    For this reason, university users are advised not to install Office 2016 for Mac for the time being.

Planned Maintenance

  • University filestore maintnenance - Monday 23 May - 17:00 - 19:00

    Planned for : Mon, 23 May 2016 12:19:03

    Please be aware that there will be some essential maintenance on the University filestore on Monday 23 May between 17:00 and 19:00.

    As a result there will be a brief interruption of connectivity on the following services.

    - Shared drives (S: Drives)
    - Home drive (Z: drive)
    - Research drive (R: Drive)
    - Application data (X: drive)

    Your connection to the service will be automatically restored and you shouldn't need to take any action.

  • Disruption to telephone extensions - Wed 25 May - 7-8.30

    Planned for : Fri, 20 May 2016 16:09:38

    Please be aware that due to essential maintenance there will be some disruption in service of inbound calls to telephone numbers in the 32000 to 32999 and 60000 to 69999 range between 7am and 8.30am on Wednesday 25 May.
  • Library print service maintenance - Monday 23 May 17:30 - 18:00

    Planned for : Mon, 16 May 2016 15:26:48

    Please be aware theat there will be some planned maintenance to the library print service on Monday 23 May between 17:30 and 18:00.
    During this time there may be some degredation in performance.
    Please ensure any vital work is printed in advance of this work.
  • No Known Issues

    Planned for : Tue, 05 Apr 2016 15:47:28

Issues Resolved

  • Room booking - unavailable

    Last updated : Mon, 23 May 2016 12:27:22

    The university online room booking service is currently unavailable. After logging in (and after a delay), the request times out with a 'Failure' error message.

    This is under investigation.
  • WakeMyPC - unavailable

    Last updated : Fri, 20 May 2016 14:42:37

    Access restored.

    Original message
    Currently, WakeMYPC is unavailable - a message 'Server Error in '/' Application' is generated.

    This is under investigation.
  • Echo360 - Viewing content

    Last updated : Thu, 19 May 2016 11:17:42

    UPDATE: It is now possible to record new content using Echo360.

    ORIGINAL: Please be aware that there is currently an issue with recording new content and playback of any content created after 17:00 on Monday 16 May.

    All previous playbacks are available for viewing.

    We are working with the supplier to get this resolved as a priority.

    Apologies for any inconvenience caused.
  • New connections to UoN-Guest

    Last updated : Thu, 19 May 2016 11:17:21

    UPDATE: This issue has now been resolved and new users are able to register and browse using the UoN-guest broadcast.

    ORIGINAL: There is an issue with new users being able to connect to UoN-Guest and register on the clearpass server.

    Connection via eduroam should remain available.

    This is being looked into as a priority.
  • No Known Issues

    Last updated : Wed, 13 Apr 2016 09:43:01