IT Service Status

Information about planned, potential and actual disruptions to IT Services.

Updated regularly during standard UK working hours so you can check if a service issue affecting you is already being dealt with.

If you are aware of a problem that is not reported on this page, please contact the IT Service Desk on 0115 (95) 16677. Alternatively you can use our supportworks self service portal to raise a issue.
We apologise for any inconvenience a disruption to service may have caused.

Key Services

  • Email
  • University Website
  • Internet Access
  • Intranet Portal
  • Moodle
  • Other Services

Service unavailable

  • UoN Print Service - no access

    Last updated : Tue, 23 May 2017 15:26:11

    Update
    A technical fix has been applied however it will take several hours for the university card details to be fully refreshed.

    Original message
    UoN Print Service printers are currently displaying the message 'No access' and then prompt for a password, which is not recognised and returns the user to the 'No access message'.

    The workaround is to login manually using university IT username and password via the 'Alternate login' button. As follows:
    • If prompted by the message 'No access', click on OK
    • When the password field is displayed, click on Exit and then Confirm
    • Click on Alternate login
    • When prompted, login via university username (referred to as 'PIN') and then password

    This is under investigation by Xerox and Information Services.
  • Online Store - graduation ceremony tickets

    Last updated : Tue, 23 May 2017 09:35:45

    Due to technical issues, the availability of additional graduation ceremony tickets via store.nottingham.ac.uk has been withdrawn.

    As soon as the issue has been resolved, this will be communicated to all summer graduands via email.

    Updates will also be provided via this web site.
  • No Known Issues

    Last updated : Tue, 23 May 2017 09:33:15

Reduced Service

  • Citrix - Chrome unavailable

    Last updated : Fri, 19 May 2017 11:51:01

    Currently, Chrome is generating an error message when used via a Citrx desktop.

    The message is ''Application error. The exception illegal instruction...'

    This is under investigation however Internet Explorer is available as an alternative browser.
  • Workspace - new users and content not appearing

    Last updated : Fri, 19 May 2017 10:36:44

    Please note that there is currently an issue with adding new user permissions to pages; also new content not appearing.

    When searching for a user, if they are a member of staff or a new student, it may not find them.

    A potential solution has been identified and will be implemented as soon as possible however will be service affecting.

    In the meantime, if you identify any missing users when editing Workspace permissions, please contact the IT Service Desk.
  • Phishing - SECURITY ALERT

    Last updated : Thu, 18 May 2017 17:42:50

    Date: 18th May 2017
    From: Karla.Canto@sdcounty.ca.gov
    Subject: SECURITY ALERT
    Details: This is a phishing attempt that also (potentially) includes malware. It should be deleted however if you provided any personal details, please reset your password immediately via itaccounts.nottingham.ac.uk and contact the IT Service Desk.
    If you clicked on any links or attachments, please contact the IT Service Desk immediately via 0115 9516677 (option 2).
  • Cyber security – ransomware update

    Last updated : Mon, 15 May 2017 11:27:36

    Currently, the University has not experienced any instances of the ransomware reported in the national media, however is closely monitoring services in an effort to detect and remove any threat before it reaches our user community.
    If, however, you do receive any suspicious emails, particularly over the next few days, please follow steps below: 
    • do not click on any links
    • do not reply to the message and do not open any attachments. 
    • forward a copy of the email to itservicedesk@nottingham.ac.uk. 
    • delete the email from your inbox, deleted items and sent items.

    These messages may appear to come from friends or colleagues so extra vigilance is needed, particularly if you use a University device to view your personal email accounts.  The email message is likely to be short and ask a simple question in order to prompt you to either click a link or open an attachment.

    If you suspect that your PC has been infected with malware (including ransomware), please shut it down immediately and contact the IT Service Desk via 0115 95 16677 (option 2).
  • Wireless access - Queen's Medical Centre (QMC)

    Last updated : Thu, 11 May 2017 18:29:52

    Users are currently experiencing performance issues when accessing Eduroam in some parts of the QMC.

    This is due to an issue with the NHS wireless network and colleagues from the NHS network support team are currently investigating.
  • URGENT - multiple phishing attacks

    Last updated : Wed, 19 Apr 2017 17:48:03

    Please be aware that many UK universities are currently receiving multiple phishing email attacks and as such, users are advised to be vigilant against such phishing attempts.

    These emails normally ask you to follow a web link and/or ask for bank account details or personal IT credentials.

    Whilst action has been taken to address this and more than 90% of malicious and unsolicited email messages are blocked by our filtering service, it is likely that some phishing email messages will continue to be delivered to individual email accounts.

    Such emails appear to come from university email addresses (and have been 'spoofed'). This includes:
    • NATWEST
    • UPS
    • O2
    • Vodafone
    • DHL
    • Subject 'Invoice 0000nnn from .......' (university email addresses)
    • Order nnnnn-nnnnnn-nnnn
    • Conf nnnnnnnnn_nn_nn_nnnn_nn_nn_nn

    If you are not expecting any invoices or parcel delivery etc, please DO NOT respond to the email and DO NOT click on the web link, however please do send the email to the itservicedesk@nottingham.ac.uk.  

    If you clicked on any links and this was done on a personal device, please run a virus scan.

    If you clicked on a link via a university-supplied computer, when contacting the IT Service Desk, please include the computer name, which can be identified as follows:
    • Click on Start
    • Search for servicedesk
    • Click on servicedesk
    • Use copy to clipboard to copy and then paste the details in to your email
    • Send all of the details to itservicedesk@nottingham.ac.uk
  • Known Issues

    Last updated : Mon, 27 Feb 2017 13:17:02

    • Email connection issues to Client and Web access - Some users are having difficulty in accessing their email using their desktop client and also the web access. 
    • Agresso - Punchout not working for some suppliers. It is advised that users use IE11 or firefox and are reminded to ensure popup blockers are allowed for this site.
    • Phishing email attempts - Information Services would like to remind staff and students to be vigilant against spam/phishing email attempts. Any suspicious emails should be reported to the IT Service desk. Please do not reply to emails or follow links to provide personal details.
    • Chrome - Some web pages appear unsecure
    • Turnitin - Some users are experiencing difficulties in accessing feedback to submitted coursework. Users are advised to use IE11 or Chrome. A resolution is being investigated
    Please visit the known issues website for more information
  • Echo360 - Issue you may encounter trying to access Echo360 recordings via Moodle or direct web link

    Last updated : Wed, 21 Dec 2016 11:11:32

    When logging on to Echo360 server using your University username and password, you may receive an error that you are already logged on with a user ID in the form of a six-digit number.

    In this event you should try to log off using the log off link, close the web page and try again.

    When you try again, if it still shows you are logged on with the six-digit number you will need to clear your web browser cache (Internet history) and try again.

    Information Services are working on a solution to this issue which will be implemented in the new year.

Planned Maintenance

  • Forced reboot of unpatched workstations - Thursday 18 May - 17:00

    Planned for : Thu, 18 May 2017 16:55:56

    Please be aware that there will be a force reboot of workstations that are pending a reboot to finish Windows security patching.
    As such, these workstations will be automatically rebooted from 17:00, Thursday 18 May to ensure that they are patched against the recent WannaCry Ransomeware attack.
  • Vacancy manager maintenance - Monday 22 May - 7am - 10am

    Planned for : Thu, 18 May 2017 15:51:22

    Please be aware that Vacancy Manager will be unavailable on Monday 22 May between 7am and 10am due to maintenance.
    This will also affect jobs.nottingham.ac.uk.
    A banner will be placed on the sites to make users aware in advance of the work.
  • No Known Issues

    Planned for : Wed, 03 May 2017 10:23:22

Issues Resolved

  • UON6 Filestore - X: and R: drives affected

    Last updated : Sun, 21 May 2017 10:01:32

    Update 10:00
    Filestore services are now restored. No further outages are expected at this time.

    Original Message
    There is currently an issue with a section of the filestore resulting in it being offline at present. 

    The following services will be affected:
    • X: Drive - All
    • R: Drive - Some
    • Agresso Web
    • Estates Apps & Helpdesk
    • UG Admissions
    • eStaffProfile
    • REF Admin too

    We estimate that this issue will be resolved before 10:30am, and will update further as more information becomes available.
  • IT Service Desk - telephone via 0115 95 16677

    Last updated : Thu, 18 May 2017 18:08:57

    Currently, it's not possible to contact in-house IT Service Desk via x16677.

    This is under investigation, however in the meantime telephone calls to x16677 are being re-routed to the NorMAN out of hours service.
  • Outlook web access - unavailable via email.nottingham.ac.uk

    Last updated : Thu, 18 May 2017 09:44:56

    Multiple users are currently unable to access Outlook web access via email.nottingham.ac.uk (error message 'Service unavailable. HTTP error 503').

    Users can use outlook.office365.com as an alternative.
  • Login via Shibboleth/IDP

    Last updated : Sun, 14 May 2017 21:30:31

    A number of people have reported problems accessing  services which use the Shibboleth (also known as IDP) login facility, including several library online resources and the Sports Centre class booking and membership website.

    Information Services is aware of the issue and is investigating.
  • Email - Outlook prompting for username and password

    Last updated : Tue, 09 May 2017 10:45:58

    A small number of email users have reported that their Outlook client is continually prompting for username and password yet this is not being accepted. Access via Outlook Web (https://email.nottingham.ac.uk) is ok.

    Microsoft is currently investigating mailbox connection issues.

    If you are experiencing this problem, please use the Outlook Web client.

    Further updates will be provided via this page.
  • myNottingham

    Last updated : Fri, 05 May 2017 19:31:10

    We are aware of an issue affecting the myNottingham.nottingham.ac.uk service. The system is currently unavailable to access. 

    We are investigating the issue and apologise any inconvenience this is causing.