Information about the availability of the University of Nottingham's core IT services. To report an issue, please contact the IT Service Desk on 0115 (95) 16677 (available 24/7) or via selfservice (monitored during office hours only)

Services

45 up
3 issue
0 down
Groups Services status
Group Campus Solutions (MyNottingham).
Campus Solutions (MyNottingham) status is up with ongoing incident.
Group Student systems.
MyNottingham mobile app status is up.
Moodle status is up.
Rogo Online Exams status is up.
Echo 360 Lecture Capture status is up.
Blue Castle status is up.
Exam timetables status is up.
Nightline status is up.
Group Network.
Wired data network status is up.
Wireless network status is up.
Telephone Network status is up.
Internet access status is up.
Group Websites.
UoN Homepage status is up.
Group Office 365.
O365 Applications status is up.
Group Email.
Email status is degraded-performance with ongoing incident.
Group Printing.
Printing status is up.
Group HR systems.
ResourceLink status is up.
MyView status is up.
Vacancy Manager status is up.
Academic Profile Tool (APT) status is degraded-performance with ongoing incident.
Group Finance systems.
Agresso status is up.
Group File Store.
Shared file store status is up.
Research file store status is up.
Personal file store status is up.
Group Library systems.
Alma status is up.
NUsearch status is up.
Other status is up.
Group Facilities systems.
Kinetics (Kx) status is up.
Door card system status is up.
Legend - Sports system status is up.
Meal Card system status is up.
University catering tills status is up.
Building Management System status is up.
Timetabling status is up.
Group Administration Systems.
Saturn systems status is up.
ARC status is up with ongoing incident.
Other status is up.
Workload Planner (WLP) status is up.
Group Research.
HPC Augusta status is up.
Clinical Trials servers status is up.
Group Other.
Other status is up.
BPM - Business processes status is up.
Raisers Edge status is up.
Titanium counselling system status is up.
Cognos BI status is up.
Workspace status is degraded-performance and currently is under maintenance.
Self Service/Supportworks status is up.
SolarWinds Test status is up.

Notifications

Group Email. Email status is degraded-performance with ongoing incident.
Phishing email referring to a voicemail - identified, 11 Apr 2019 10:34am BST

An email with the faked return email address webmaster@nottingham.ac.uk has been sent to a significant number of University addresses.

Subject line: "New Voice mail from +44709263551"
Message body: "You have received a new message to you via Blackboard System."

The mail contains a link to a fake Office 365 web portal, and is designed to harvest University usernames and passwords.

The IT Security Team has taken steps to block this mail and the fake web address, and an exercise to remove the mail from affected mailboxes is underway.

If you have supplied your username and password to the fake login portal, please reset your password immediately as your account is likely to be compromised.

Compromised accounts sending fake voice mail notifications - investigating, 02 May 2019 9:41am BST

A number of University accoount that have been compromised have been sending emails to internal contacts with a fake voice mail notification which contains the message "You have 1 new voice message".

If you received such an email, please delete it, as it is designed to harvest your username and password.

If you suspect that your account has been compromised, please reset your password as soon as possible.

Phishing - Voice message - investigating, 14 May 2019 3:36pm BST

An email with the subject line 'Voice message' has been received by multiple users from a number of university email accounts.

This request the recipient to login to an external website and enter their IT account details

If you replied to the message, please reset your password immediately and then notify the IT Service Desk.

Group Administration Systems. ARC status is up with ongoing incident.
ARC POW – currently unavailable for updates - monitoring, 13 May 2019 5:09pm BST

The University is part-way through a programme of essential system maintenance currently affecting the ability to update personal details or provide placement evaluations in ARC POW. We aim to get this resolved as soon as possible.

Group Other. Workspace status is degraded-performance with ongoing incident.
Workspace - read only from Monday 13th May @ 16.00

13 May 2019 4:00pm BST - 27 May 2019 8:00am BST

Workspace read only - identified, 14 May 2019 3:14pm BST

Workspace is now available on and off campus as read-only. Therefore you will now be able to access all your Workspace pages, however you will be unable to make any content changes to pages or attachments.

Workspace will be read only for up to two weeks while essential platform maintenance is undertaken.

Further updates will be email out and posted here.

monitoring, 14 May 2019 11:49am BST

A technical issue has slightly delayed the opening up of Workspace to external access, but it is hoped to still make external access available later on 14th May 2019.

monitoring, 13 May 2019 4:06pm BST

Workspace has been switched to a read only format due to the need to carry out essential platform maintenance and external access will be restored by 12.00 mid-day on Tuesday 14th May.

Whilst changing Workspace to be accessible off campus there will be an approximately 15 minute period on Tuesday morning, 14th May, where Workspace may not be accessible from any network.

identified, 01 May 2019 10:59am BST

Whilst a technical issue is addressed, Workspace will continue to only be available via the university wired and wireless network.

Access off campus will require a remote working option to be used - please see https://www.nottingham.ac.uk/it-services/connect/working/index.aspx for details.

Group HR systems. Academic Profile Tool (APT) status is degraded-performance with ongoing incident.
Academic Profile Tool - Supervision and Publication data - identified, 04 Mar 2019 4:06pm GMT

Academic Profile Tool data is currently being drawn from E-staff Profile (Publications) and Saturn (Supervision) and as a result: -

  • APT may not display latest publications deposited in RIS (Publications), if these have not also been updated in E-staff profile
  • APT may not reflect changes to PGR Supervision since 1/3/19, even if the supervisions show in Campus Solutions.

For further information please see the APT workspace (staff only).

Group Campus Solutions (MyNottingham). Campus Solutions (MyNottingham) status is up with ongoing incident.
Campus Solutions common issues - identified, 27 Feb 2019 10:44am GMT

A list of common Campus Solutions issues has been produced to give you an easy to view sumamry. This list will be updated, but currently you can find issues regarding:-

  • Duplicate student records
  • Student Marks availability
  • Emailing from AWC
  • Mobility student issues
Click on this link to find futher details

Planned Maintenance

Services history

Campus Solutions (MyNottingham)

Campus Solutions (MyNottingham)

Campus Solutions (MyNottingham) status on 19 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 18 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 17 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 16 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 15 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 14 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 13 May 2019 was up and had incident.

Student systems

MyNottingham mobile app

MyNottingham mobile app status on 19 May 2019 was up.
MyNottingham mobile app status on 18 May 2019 was up.
MyNottingham mobile app status on 17 May 2019 was up.
MyNottingham mobile app status on 16 May 2019 was degraded-performance and had incident.
MyNottingham mobile app status on 15 May 2019 was degraded-performance and had incident.
MyNottingham mobile app status on 14 May 2019 was degraded-performance and had incident.
MyNottingham mobile app status on 13 May 2019 was degraded-performance and had incident.

Moodle

Moodle status on 19 May 2019 was up.
Moodle status on 18 May 2019 was up.
Moodle status on 17 May 2019 was up.
Moodle status on 16 May 2019 was up.
Moodle status on 15 May 2019 was up.
Moodle status on 14 May 2019 was up.
Moodle status on 13 May 2019 was up.

Rogo Online Exams

Rogo Online Exams status on 19 May 2019 was up.
Rogo Online Exams status on 18 May 2019 was up.
Rogo Online Exams status on 17 May 2019 was up.
Rogo Online Exams status on 16 May 2019 was up.
Rogo Online Exams status on 15 May 2019 was up.
Rogo Online Exams status on 14 May 2019 was up.
Rogo Online Exams status on 13 May 2019 was up.

Echo 360 Lecture Capture

Echo 360 Lecture Capture status on 19 May 2019 was up.
Echo 360 Lecture Capture status on 18 May 2019 was up.
Echo 360 Lecture Capture status on 17 May 2019 was up.
Echo 360 Lecture Capture status on 16 May 2019 was up.
Echo 360 Lecture Capture status on 15 May 2019 was up.
Echo 360 Lecture Capture status on 14 May 2019 was up.
Echo 360 Lecture Capture status on 13 May 2019 was up.

Blue Castle

Blue Castle status on 19 May 2019 was up.
Blue Castle status on 18 May 2019 was up.
Blue Castle status on 17 May 2019 was up.
Blue Castle status on 16 May 2019 was up.
Blue Castle status on 15 May 2019 was up.
Blue Castle status on 14 May 2019 was up.
Blue Castle status on 13 May 2019 was up.

Exam timetables

Exam timetables status on 19 May 2019 was up.
Exam timetables status on 18 May 2019 was up.
Exam timetables status on 17 May 2019 was up.
Exam timetables status on 16 May 2019 was up.
Exam timetables status on 15 May 2019 was up.
Exam timetables status on 14 May 2019 was up.
Exam timetables status on 13 May 2019 was up.

Nightline

Nightline status on 19 May 2019 was up.
Nightline status on 18 May 2019 was up.
Nightline status on 17 May 2019 was up.
Nightline status on 16 May 2019 was up.
Nightline status on 15 May 2019 was up.
Nightline status on 14 May 2019 was up.
Nightline status on 13 May 2019 was up.

Network

Wired data network

Wired data network status on 19 May 2019 was up.
Wired data network status on 18 May 2019 was up.
Wired data network status on 17 May 2019 was up.
Wired data network status on 16 May 2019 was up.
Wired data network status on 15 May 2019 was up.
Wired data network status on 14 May 2019 was up.
Wired data network status on 13 May 2019 was up.

Wireless network

Wireless network status on 19 May 2019 was up.
Wireless network status on 18 May 2019 was up.
Wireless network status on 17 May 2019 was up.
Wireless network status on 16 May 2019 was up.
Wireless network status on 15 May 2019 was up.
Wireless network status on 14 May 2019 was up.
Wireless network status on 13 May 2019 was up.

Telephone Network

Telephone Network status on 19 May 2019 was up.
Telephone Network status on 18 May 2019 was up.
Telephone Network status on 17 May 2019 was up.
Telephone Network status on 16 May 2019 was up.
Telephone Network status on 15 May 2019 was up.
Telephone Network status on 14 May 2019 was up.
Telephone Network status on 13 May 2019 was up.

Internet access

Internet access status on 19 May 2019 was up.
Internet access status on 18 May 2019 was up.
Internet access status on 17 May 2019 was up.
Internet access status on 16 May 2019 was up.
Internet access status on 15 May 2019 was up.
Internet access status on 14 May 2019 was up.
Internet access status on 13 May 2019 was up.

Websites

UoN Homepage

UoN Homepage status on 19 May 2019 was up.
UoN Homepage status on 18 May 2019 was up.
UoN Homepage status on 17 May 2019 was up.
UoN Homepage status on 16 May 2019 was up.
UoN Homepage status on 15 May 2019 was up.
UoN Homepage status on 14 May 2019 was up.
UoN Homepage status on 13 May 2019 was up.

Office 365

O365 Applications

O365 Applications status on 19 May 2019 was up.
O365 Applications status on 18 May 2019 was up.
O365 Applications status on 17 May 2019 was up.
O365 Applications status on 16 May 2019 was up.
O365 Applications status on 15 May 2019 was up.
O365 Applications status on 14 May 2019 was up.
O365 Applications status on 13 May 2019 was up.

Email

Email

Email status on 19 May 2019 was degraded-performance and had incident.
Email status on 18 May 2019 was degraded-performance and had incident.
Email status on 17 May 2019 was degraded-performance and had incident.
Email status on 16 May 2019 was degraded-performance and had incident.
Email status on 15 May 2019 was degraded-performance and had incident.
Email status on 14 May 2019 was degraded-performance and had incident.
Email status on 13 May 2019 was degraded-performance and had incident.

Printing

Printing

Printing status on 19 May 2019 was up.
Printing status on 18 May 2019 was up.
Printing status on 17 May 2019 was up.
Printing status on 16 May 2019 was up.
Printing status on 15 May 2019 was up.
Printing status on 14 May 2019 was up.
Printing status on 13 May 2019 was up.

HR systems

ResourceLink

ResourceLink status on 19 May 2019 was up.
ResourceLink status on 18 May 2019 was up.
ResourceLink status on 17 May 2019 was up.
ResourceLink status on 16 May 2019 was up.
ResourceLink status on 15 May 2019 was up.
ResourceLink status on 14 May 2019 was up.
ResourceLink status on 13 May 2019 was up.

MyView

MyView status on 19 May 2019 was up.
MyView status on 18 May 2019 was up.
MyView status on 17 May 2019 was up.
MyView status on 16 May 2019 was up.
MyView status on 15 May 2019 was up.
MyView status on 14 May 2019 was up.
MyView status on 13 May 2019 was up.

Vacancy Manager

Vacancy Manager status on 19 May 2019 was up.
Vacancy Manager status on 18 May 2019 was up.
Vacancy Manager status on 17 May 2019 was up.
Vacancy Manager status on 16 May 2019 was up.
Vacancy Manager status on 15 May 2019 was up.
Vacancy Manager status on 14 May 2019 was up.
Vacancy Manager status on 13 May 2019 was up.

Academic Profile Tool (APT)

Academic Profile Tool (APT) status on 19 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 18 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 17 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 16 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 15 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 14 May 2019 was down and had incident.
Academic Profile Tool (APT) status on 13 May 2019 was degraded-performance and had incident.

Finance systems

Agresso

Agresso status on 19 May 2019 was up.
Agresso status on 18 May 2019 was up.
Agresso status on 17 May 2019 was up.
Agresso status on 16 May 2019 was up.
Agresso status on 15 May 2019 was up.
Agresso status on 14 May 2019 was up.
Agresso status on 13 May 2019 was up.

File Store

Shared file store

Shared file store status on 20 Jul 2017 was up.
Shared file store status on 19 Jul 2017 was up.
Shared file store status on 18 Jul 2017 was up.
Shared file store status on 17 Jul 2017 was up.
Shared file store status on 16 Jul 2017 was up.
Shared file store status on 15 Jul 2017 was up.
Shared file store status on 14 Jul 2017 was up.

Research file store

Research file store status on 20 Jul 2017 was up.
Research file store status on 19 Jul 2017 was up.
Research file store status on 18 Jul 2017 was up.
Research file store status on 17 Jul 2017 was up.
Research file store status on 16 Jul 2017 was up.
Research file store status on 15 Jul 2017 was down and was under maintenance.
Research file store status on 14 Jul 2017 was down and was under maintenance.

Personal file store

Personal file store status on 20 Jul 2017 was up.
Personal file store status on 19 Jul 2017 was up.
Personal file store status on 18 Jul 2017 was up.
Personal file store status on 17 Jul 2017 was up.
Personal file store status on 16 Jul 2017 was up.
Personal file store status on 15 Jul 2017 was up.
Personal file store status on 14 Jul 2017 was up.

Library systems

Alma

Alma status on 19 May 2019 was up.
Alma status on 18 May 2019 was up.
Alma status on 17 May 2019 was up.
Alma status on 16 May 2019 was up.
Alma status on 15 May 2019 was up.
Alma status on 14 May 2019 was up.
Alma status on 13 May 2019 was up.

NUsearch

NUsearch status on 19 May 2019 was up.
NUsearch status on 18 May 2019 was up.
NUsearch status on 17 May 2019 was up.
NUsearch status on 16 May 2019 was up.
NUsearch status on 15 May 2019 was up.
NUsearch status on 14 May 2019 was up.
NUsearch status on 13 May 2019 was up.

Other

Other status on 19 May 2019 was up.
Other status on 18 May 2019 was up.
Other status on 17 May 2019 was up.
Other status on 16 May 2019 was up.
Other status on 15 May 2019 was up.
Other status on 14 May 2019 was up.
Other status on 13 May 2019 was up.

Facilities systems

Kinetics (Kx)

Kinetics (Kx) status on 19 May 2019 was up.
Kinetics (Kx) status on 18 May 2019 was up.
Kinetics (Kx) status on 17 May 2019 was up.
Kinetics (Kx) status on 16 May 2019 was up.
Kinetics (Kx) status on 15 May 2019 was up.
Kinetics (Kx) status on 14 May 2019 was up.
Kinetics (Kx) status on 13 May 2019 was up.

Door card system

Door card system status on 19 May 2019 was up.
Door card system status on 18 May 2019 was up.
Door card system status on 17 May 2019 was up.
Door card system status on 16 May 2019 was up.
Door card system status on 15 May 2019 was up.
Door card system status on 14 May 2019 was up.
Door card system status on 13 May 2019 was up.

Legend - Sports system

Legend - Sports system status on 19 May 2019 was up.
Legend - Sports system status on 18 May 2019 was up.
Legend - Sports system status on 17 May 2019 was up.
Legend - Sports system status on 16 May 2019 was up.
Legend - Sports system status on 15 May 2019 was up.
Legend - Sports system status on 14 May 2019 was up.
Legend - Sports system status on 13 May 2019 was up.

Meal Card system

Meal Card system status on 19 May 2019 was up.
Meal Card system status on 18 May 2019 was up.
Meal Card system status on 17 May 2019 was up.
Meal Card system status on 16 May 2019 was up.
Meal Card system status on 15 May 2019 was up.
Meal Card system status on 14 May 2019 was up.
Meal Card system status on 13 May 2019 was up.

University catering tills

University catering tills status on 19 May 2019 was up.
University catering tills status on 18 May 2019 was up.
University catering tills status on 17 May 2019 was up.
University catering tills status on 16 May 2019 was up.
University catering tills status on 15 May 2019 was up.
University catering tills status on 14 May 2019 was up.
University catering tills status on 13 May 2019 was up.

Building Management System

Building Management System status on 19 May 2019 was up.
Building Management System status on 18 May 2019 was up.
Building Management System status on 17 May 2019 was up.
Building Management System status on 16 May 2019 was up.
Building Management System status on 15 May 2019 was up.
Building Management System status on 14 May 2019 was up.
Building Management System status on 13 May 2019 was up.

Timetabling

Timetabling status on 19 May 2019 was up.
Timetabling status on 18 May 2019 was up.
Timetabling status on 17 May 2019 was up.
Timetabling status on 16 May 2019 was up.
Timetabling status on 15 May 2019 was up.
Timetabling status on 14 May 2019 was up.
Timetabling status on 13 May 2019 was up.

Administration Systems

Saturn systems

Saturn systems status on 19 May 2019 was up.
Saturn systems status on 18 May 2019 was up.
Saturn systems status on 17 May 2019 was up.
Saturn systems status on 16 May 2019 was up.
Saturn systems status on 15 May 2019 was up.
Saturn systems status on 14 May 2019 was up.
Saturn systems status on 13 May 2019 was up.

ARC

ARC status on 19 May 2019 was up and had incident.
ARC status on 18 May 2019 was up and had incident.
ARC status on 17 May 2019 was up and had incident.
ARC status on 16 May 2019 was up and had incident.
ARC status on 15 May 2019 was up and had incident.
ARC status on 14 May 2019 was up and had incident.
ARC status on 13 May 2019 was up and had incident.

Other

Other status on 19 May 2019 was up.
Other status on 18 May 2019 was up.
Other status on 17 May 2019 was up.
Other status on 16 May 2019 was up.
Other status on 15 May 2019 was up.
Other status on 14 May 2019 was up.
Other status on 13 May 2019 was up.

Workload Planner (WLP)

Workload Planner (WLP) status on 19 May 2019 was up.
Workload Planner (WLP) status on 18 May 2019 was up.
Workload Planner (WLP) status on 17 May 2019 was up.
Workload Planner (WLP) status on 16 May 2019 was up.
Workload Planner (WLP) status on 15 May 2019 was up.
Workload Planner (WLP) status on 14 May 2019 was up.
Workload Planner (WLP) status on 13 May 2019 was up.

Research

HPC Augusta

HPC Augusta status on 19 May 2019 was up.
HPC Augusta status on 18 May 2019 was up.
HPC Augusta status on 17 May 2019 was up.
HPC Augusta status on 16 May 2019 was up.
HPC Augusta status on 15 May 2019 was up.
HPC Augusta status on 14 May 2019 was up.
HPC Augusta status on 13 May 2019 was up.

Clinical Trials servers

Clinical Trials servers status on 19 May 2019 was up.
Clinical Trials servers status on 18 May 2019 was up.
Clinical Trials servers status on 17 May 2019 was up.
Clinical Trials servers status on 16 May 2019 was up.
Clinical Trials servers status on 15 May 2019 was up.
Clinical Trials servers status on 14 May 2019 was up.
Clinical Trials servers status on 13 May 2019 was up.

Other

Other

Other status on 19 May 2019 was up.
Other status on 18 May 2019 was up.
Other status on 17 May 2019 was up.
Other status on 16 May 2019 was up.
Other status on 15 May 2019 was up.
Other status on 14 May 2019 was up.
Other status on 13 May 2019 was up.

BPM - Business processes

BPM - Business processes status on 19 May 2019 was up.
BPM - Business processes status on 18 May 2019 was up.
BPM - Business processes status on 17 May 2019 was up.
BPM - Business processes status on 16 May 2019 was up.
BPM - Business processes status on 15 May 2019 was up.
BPM - Business processes status on 14 May 2019 was up.
BPM - Business processes status on 13 May 2019 was up.

Raisers Edge

Raisers Edge status on 19 May 2019 was up.
Raisers Edge status on 18 May 2019 was up.
Raisers Edge status on 17 May 2019 was up.
Raisers Edge status on 16 May 2019 was up.
Raisers Edge status on 15 May 2019 was up.
Raisers Edge status on 14 May 2019 was up.
Raisers Edge status on 13 May 2019 was up.

Titanium counselling system

Titanium counselling system status on 19 May 2019 was up.
Titanium counselling system status on 18 May 2019 was up.
Titanium counselling system status on 17 May 2019 was up.
Titanium counselling system status on 16 May 2019 was up.
Titanium counselling system status on 15 May 2019 was up.
Titanium counselling system status on 14 May 2019 was up.
Titanium counselling system status on 13 May 2019 was up.

Cognos BI

Cognos BI status on 19 May 2019 was up.
Cognos BI status on 18 May 2019 was up.
Cognos BI status on 17 May 2019 was up.
Cognos BI status on 16 May 2019 was up.
Cognos BI status on 15 May 2019 was up.
Cognos BI status on 14 May 2019 was down and had incident.
Cognos BI status on 13 May 2019 was up.

Workspace

Workspace status on 19 May 2019 was degraded-performance and was under maintenance.
Workspace status on 18 May 2019 was degraded-performance and was under maintenance.
Workspace status on 17 May 2019 was degraded-performance and was under maintenance.
Workspace status on 16 May 2019 was degraded-performance and was under maintenance.
Workspace status on 15 May 2019 was degraded-performance and was under maintenance.
Workspace status on 14 May 2019 was degraded-performance and was under maintenance.
Workspace status on 13 May 2019 was degraded-performance and was under maintenance.

Self Service/Supportworks

Self Service/Supportworks status on 19 May 2019 was up.
Self Service/Supportworks status on 18 May 2019 was up.
Self Service/Supportworks status on 17 May 2019 was up.
Self Service/Supportworks status on 16 May 2019 was up.
Self Service/Supportworks status on 15 May 2019 was up.
Self Service/Supportworks status on 14 May 2019 was up.
Self Service/Supportworks status on 13 May 2019 was up.

SolarWinds Test

SolarWinds Test status on 19 May 2019 was up.
SolarWinds Test status on 18 May 2019 was up.
SolarWinds Test status on 17 May 2019 was up.
SolarWinds Test status on 16 May 2019 was up.
SolarWinds Test status on 15 May 2019 was up.
SolarWinds Test status on 14 May 2019 was up.
SolarWinds Test status on 13 May 2019 was up.

Uptime

avg uptime