Information about the availability of the University of Nottingham's core IT services. To report an issue, please contact the IT Service Desk on 0115 (95) 16677 (available 24/7) or via selfservice (monitored during office hours only)

Services

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4 issue
0 down
Groups Services status
Group Campus Solutions (MyNottingham).
Campus Solutions (MyNottingham) status is up.
Group Student systems.
MyNottingham mobile app status is up.
Moodle status is up.
Rogo Online Exams status is up.
Echo 360 Lecture Capture status is up.
Blue Castle status is up.
Exam timetables status is up.
Nightline status is up.
Group Network.
Wired data network status is up.
Wireless network status is up.
Telephone Network status is up.
Internet access status is up.
Group Websites.
UoN Homepage status is up.
Group Office 365.
O365 Applications status is up.
Group Email.
Email status is up.
Group Printing.
Printing status is degraded-performance and currently is under maintenance.
Group HR systems.
ResourceLink status is up.
MyView status is up.
Vacancy Manager status is up.
Academic Profile Tool (APT) status is up.
Group Finance systems.
Agresso status is up.
Group File Store.
Shared file store status is up.
Research file store status is up.
Personal file store status is up.
Group Library systems.
Alma status is up.
NUsearch status is up.
Other status is up.
Group Facilities systems.
Kinetics (Kx) status is up.
Door card system status is up.
Legend - Sports system status is up.
Meal Card system status is up.
University catering tills status is up.
Building Management System status is up.
Timetabling status is degraded-performance with ongoing incident.
Group Administration Systems.
Saturn systems status is up.
ARC status is up.
Other status is degraded-performance with ongoing incident.
Workload Planner (WLP) status is up.
Group Research.
HPC Augusta status is up.
Clinical Trials servers status is up.
Group Other.
Other status is degraded-performance with ongoing incident.
BPM - Business processes status is up.
Raisers Edge status is up.
Titanium counselling system status is up.
Cognos BI status is up.
Workspace status is up.
Self Service/Supportworks status is up.
SolarWinds Test status is up.

Notifications

Group Facilities systems. Timetabling status is degraded-performance with ongoing incident.
MyCAL unavailable - investigating, 20 Sep 2019 5:02pm BST

The MyCAL personal timetable website is unavailable.

Personal timetables remain available via the main timetable website.


Group Administration Systems. Other status is degraded-performance with ongoing incident.
Room Booking - intermittent disruption to service - monitoring, 18 Sep 2019 9:17am BST

Due to the high volumes of system activity associated with the beginning of the academic year, access to the room booking service is currently intermittent and this is likely to remain the case until week commencing 30th September.

The service is being monitored closely and service restored as quickly as possible following any outages.

Please accept our apologies in advance for any inconvenience.

Group Printing. Printing status is degraded-performance with ongoing incident.
University Print Service - Refresh Programme

12 Sep 2019 9:00am BST - 25 Sep 2019 6:00pm BST

Printing - intermittent access to the new print queues - monitoring, 20 Sep 2019 5:39pm BST

Full access to the print service was restored by 16.45 on 19th September and included a backup set of print queues which incorporate a series of numbers.

If you're still unable to print, please restart your computer and try again.

Please also be aware of the changes associated with the Print Refresh Programme and the requirement to manually setup print queues if using an Apple or Linux device or connecting directly to a desktop phaser.

monitoring, 19 Sep 2019 4:26pm BST

A workaround has been applied which means that when you request a print, the new print queues ('Mono/Booklet/Colour/Draft on UoN Print') should be displayed as well as a backup set of print queues with the queue name Mono/Booklet/Colour/Draft followed by 'on nn.nnn.nnn.nn' (where n is a number).

If the new print queue fails to deliver a print request to a printing device, please use the backup print queue that includes the series of numbers.

If the print queues as described above are not displayed, please restart your computer.

If a restart fails to display the print queues and your computer runs an Apple or Linux operating system, please re-install the queues using the guides found at https://workspace.nottingham.ac.uk/display/ISSKB/Printing

Please accept our apologies for the inconvenience this issue has caused.

identified, 19 Sep 2019 2:46pm BST

Work is underway to resolve the issue that's preventing access to the new print queues. Please continue to use the mobile print service in the meantime

Please be aware that the delay in the delivery of print requests via the mobile print service has reduced to 20 minutes however this is likely to fluctuate depending on levels of demand.

Please also accept our apologies for the inconvenience.

investigating, 19 Sep 2019 9:25am BST

Investigations are ongoing in to the cause of this issue, which is also affecting directly connected printers.

In the meantime, if you are affected please continue to send print requests via email to mobileprint@nottingham.ac.uk or to upload them via https://mobileprint.nottingham.ac.uk .

investigating, 18 Sep 2019 6:01pm BST

Multiple users of the university printing service are experiencing intermittent issues accessing the new print queues on university managed Windows computers.

The workaround in the meantime is to send print requests via email to mobileprint@nottingham.ac.uk or to upload them via https://mobileprint.nottingham.ac.uk

Group Other. Other status is degraded-performance with ongoing incident.
Citrix Support desktop - Unavailable - identified, 05 Aug 2019 9:32am BST

Please note that the Support Desktop and Remote Desktop Gateway access via Citrix is unavailable. This desktop will not be made available and alternative arrangements for remote support should be used. We do offer Remote Desktop Gateway access which can be found on the Workspace.

Planned Maintenance

Services history

Campus Solutions (MyNottingham)

Campus Solutions (MyNottingham)

Campus Solutions (MyNottingham) status on 22 Sep 2019 was .
Campus Solutions (MyNottingham) status on 21 Sep 2019 was .
Campus Solutions (MyNottingham) status on 20 Sep 2019 was .
Campus Solutions (MyNottingham) status on 19 Sep 2019 was .
Campus Solutions (MyNottingham) status on 18 Sep 2019 was .
Campus Solutions (MyNottingham) status on 17 Sep 2019 was .
Campus Solutions (MyNottingham) status on 16 Sep 2019 was .

MyNottingham mobile app

MyNottingham mobile app status on 22 Sep 2019 was .
MyNottingham mobile app status on 21 Sep 2019 was .
MyNottingham mobile app status on 20 Sep 2019 was .
MyNottingham mobile app status on 19 Sep 2019 was .
MyNottingham mobile app status on 18 Sep 2019 was .
MyNottingham mobile app status on 17 Sep 2019 was .
MyNottingham mobile app status on 16 Sep 2019 was .

Moodle

Moodle status on 22 Sep 2019 was .
Moodle status on 21 Sep 2019 was .
Moodle status on 20 Sep 2019 was .
Moodle status on 19 Sep 2019 was .
Moodle status on 18 Sep 2019 was .
Moodle status on 17 Sep 2019 was .
Moodle status on 16 Sep 2019 was .

Rogo Online Exams

Rogo Online Exams status on 22 Sep 2019 was .
Rogo Online Exams status on 21 Sep 2019 was .
Rogo Online Exams status on 20 Sep 2019 was .
Rogo Online Exams status on 19 Sep 2019 was .
Rogo Online Exams status on 18 Sep 2019 was and was under maintenance.
Rogo Online Exams status on 17 Sep 2019 was .
Rogo Online Exams status on 16 Sep 2019 was .

Echo 360 Lecture Capture

Echo 360 Lecture Capture status on 22 Sep 2019 was .
Echo 360 Lecture Capture status on 21 Sep 2019 was .
Echo 360 Lecture Capture status on 20 Sep 2019 was .
Echo 360 Lecture Capture status on 19 Sep 2019 was .
Echo 360 Lecture Capture status on 18 Sep 2019 was .
Echo 360 Lecture Capture status on 17 Sep 2019 was .
Echo 360 Lecture Capture status on 16 Sep 2019 was .

Blue Castle

Blue Castle status on 22 Sep 2019 was .
Blue Castle status on 21 Sep 2019 was .
Blue Castle status on 20 Sep 2019 was .
Blue Castle status on 19 Sep 2019 was .
Blue Castle status on 18 Sep 2019 was .
Blue Castle status on 17 Sep 2019 was .
Blue Castle status on 16 Sep 2019 was .

Exam timetables

Exam timetables status on 22 Sep 2019 was .
Exam timetables status on 21 Sep 2019 was .
Exam timetables status on 20 Sep 2019 was .
Exam timetables status on 19 Sep 2019 was .
Exam timetables status on 18 Sep 2019 was .
Exam timetables status on 17 Sep 2019 was .
Exam timetables status on 16 Sep 2019 was .

Nightline

Nightline status on 22 Sep 2019 was .
Nightline status on 21 Sep 2019 was .
Nightline status on 20 Sep 2019 was .
Nightline status on 19 Sep 2019 was .
Nightline status on 18 Sep 2019 was .
Nightline status on 17 Sep 2019 was .
Nightline status on 16 Sep 2019 was .

Wired data network

Wired data network status on 31 Aug 2018 was .
Wired data network status on 30 Aug 2018 was .
Wired data network status on 29 Aug 2018 was .
Wired data network status on 28 Aug 2018 was .
Wired data network status on 27 Aug 2018 was .
Wired data network status on 26 Aug 2018 was .
Wired data network status on 25 Aug 2018 was .

Wireless network

Wireless network status on 31 Aug 2018 was .
Wireless network status on 30 Aug 2018 was .
Wireless network status on 29 Aug 2018 was .
Wireless network status on 28 Aug 2018 was .
Wireless network status on 27 Aug 2018 was .
Wireless network status on 26 Aug 2018 was .
Wireless network status on 25 Aug 2018 was .

Telephone Network

Telephone Network status on 31 Aug 2018 was .
Telephone Network status on 30 Aug 2018 was .
Telephone Network status on 29 Aug 2018 was .
Telephone Network status on 28 Aug 2018 was .
Telephone Network status on 27 Aug 2018 was .
Telephone Network status on 26 Aug 2018 was .
Telephone Network status on 25 Aug 2018 was .

Internet access

Internet access status on 31 Aug 2018 was .
Internet access status on 30 Aug 2018 was .
Internet access status on 29 Aug 2018 was .
Internet access status on 28 Aug 2018 was .
Internet access status on 27 Aug 2018 was .
Internet access status on 26 Aug 2018 was .
Internet access status on 25 Aug 2018 was .

UoN Homepage

UoN Homepage status on 22 Sep 2019 was .
UoN Homepage status on 21 Sep 2019 was .
UoN Homepage status on 20 Sep 2019 was .
UoN Homepage status on 19 Sep 2019 was .
UoN Homepage status on 18 Sep 2019 was .
UoN Homepage status on 17 Sep 2019 was .
UoN Homepage status on 16 Sep 2019 was .

O365 Applications

O365 Applications status on 22 Sep 2019 was .
O365 Applications status on 21 Sep 2019 was .
O365 Applications status on 20 Sep 2019 was .
O365 Applications status on 19 Sep 2019 was .
O365 Applications status on 18 Sep 2019 was .
O365 Applications status on 17 Sep 2019 was .
O365 Applications status on 16 Sep 2019 was .

Email

Email status on 22 Sep 2019 was .
Email status on 21 Sep 2019 was .
Email status on 20 Sep 2019 was and had incident.
Email status on 19 Sep 2019 was and had incident.
Email status on 18 Sep 2019 was and had incident.
Email status on 17 Sep 2019 was and had incident.
Email status on 16 Sep 2019 was and had incident.

Printing

Printing status on 22 Sep 2019 was and was under maintenance.
Printing status on 21 Sep 2019 was and was under maintenance.
Printing status on 20 Sep 2019 was and was under maintenance.
Printing status on 19 Sep 2019 was and was under maintenance.
Printing status on 18 Sep 2019 was and was under maintenance.
Printing status on 17 Sep 2019 was and was under maintenance.
Printing status on 16 Sep 2019 was and was under maintenance.

ResourceLink

ResourceLink status on 22 Sep 2019 was .
ResourceLink status on 21 Sep 2019 was .
ResourceLink status on 20 Sep 2019 was .
ResourceLink status on 19 Sep 2019 was .
ResourceLink status on 18 Sep 2019 was .
ResourceLink status on 17 Sep 2019 was .
ResourceLink status on 16 Sep 2019 was .

MyView

MyView status on 22 Sep 2019 was .
MyView status on 21 Sep 2019 was .
MyView status on 20 Sep 2019 was .
MyView status on 19 Sep 2019 was .
MyView status on 18 Sep 2019 was .
MyView status on 17 Sep 2019 was .
MyView status on 16 Sep 2019 was .

Vacancy Manager

Vacancy Manager status on 22 Sep 2019 was .
Vacancy Manager status on 21 Sep 2019 was .
Vacancy Manager status on 20 Sep 2019 was .
Vacancy Manager status on 19 Sep 2019 was .
Vacancy Manager status on 18 Sep 2019 was .
Vacancy Manager status on 17 Sep 2019 was .
Vacancy Manager status on 16 Sep 2019 was .

Academic Profile Tool (APT)

Academic Profile Tool (APT) status on 22 Sep 2019 was .
Academic Profile Tool (APT) status on 21 Sep 2019 was .
Academic Profile Tool (APT) status on 20 Sep 2019 was .
Academic Profile Tool (APT) status on 19 Sep 2019 was .
Academic Profile Tool (APT) status on 18 Sep 2019 was .
Academic Profile Tool (APT) status on 17 Sep 2019 was .
Academic Profile Tool (APT) status on 16 Sep 2019 was .

Agresso

Agresso status on 22 Sep 2019 was .
Agresso status on 21 Sep 2019 was .
Agresso status on 20 Sep 2019 was .
Agresso status on 19 Sep 2019 was .
Agresso status on 18 Sep 2019 was .
Agresso status on 17 Sep 2019 was .
Agresso status on 16 Sep 2019 was .

Shared file store

Shared file store status on 22 Sep 2019 was .
Shared file store status on 21 Sep 2019 was .
Shared file store status on 20 Sep 2019 was .
Shared file store status on 19 Sep 2019 was .
Shared file store status on 18 Sep 2019 was .
Shared file store status on 17 Sep 2019 was .
Shared file store status on 16 Sep 2019 was .

Research file store

Research file store status on 22 Sep 2019 was .
Research file store status on 21 Sep 2019 was .
Research file store status on 20 Sep 2019 was .
Research file store status on 19 Sep 2019 was .
Research file store status on 18 Sep 2019 was .
Research file store status on 17 Sep 2019 was .
Research file store status on 16 Sep 2019 was .

Personal file store

Personal file store status on 22 Sep 2019 was .
Personal file store status on 21 Sep 2019 was .
Personal file store status on 20 Sep 2019 was .
Personal file store status on 19 Sep 2019 was .
Personal file store status on 18 Sep 2019 was .
Personal file store status on 17 Sep 2019 was .
Personal file store status on 16 Sep 2019 was .

Alma

Alma status on 22 Sep 2019 was .
Alma status on 21 Sep 2019 was .
Alma status on 20 Sep 2019 was .
Alma status on 19 Sep 2019 was .
Alma status on 18 Sep 2019 was .
Alma status on 17 Sep 2019 was .
Alma status on 16 Sep 2019 was .

NUsearch

NUsearch status on 22 Sep 2019 was .
NUsearch status on 21 Sep 2019 was .
NUsearch status on 20 Sep 2019 was .
NUsearch status on 19 Sep 2019 was .
NUsearch status on 18 Sep 2019 was .
NUsearch status on 17 Sep 2019 was .
NUsearch status on 16 Sep 2019 was .

Other

Other status on 22 Sep 2019 was .
Other status on 21 Sep 2019 was .
Other status on 20 Sep 2019 was .
Other status on 19 Sep 2019 was .
Other status on 18 Sep 2019 was .
Other status on 17 Sep 2019 was .
Other status on 16 Sep 2019 was .

Facilities systems

Kinetics (Kx)

Kinetics (Kx) status on 22 Sep 2019 was .
Kinetics (Kx) status on 21 Sep 2019 was .
Kinetics (Kx) status on 20 Sep 2019 was .
Kinetics (Kx) status on 19 Sep 2019 was .
Kinetics (Kx) status on 18 Sep 2019 was .
Kinetics (Kx) status on 17 Sep 2019 was .
Kinetics (Kx) status on 16 Sep 2019 was .

Door card system

Door card system status on 22 Sep 2019 was .
Door card system status on 21 Sep 2019 was .
Door card system status on 20 Sep 2019 was .
Door card system status on 19 Sep 2019 was .
Door card system status on 18 Sep 2019 was .
Door card system status on 17 Sep 2019 was .
Door card system status on 16 Sep 2019 was .

Legend - Sports system

Legend - Sports system status on 22 Sep 2019 was .
Legend - Sports system status on 21 Sep 2019 was .
Legend - Sports system status on 20 Sep 2019 was .
Legend - Sports system status on 19 Sep 2019 was .
Legend - Sports system status on 18 Sep 2019 was .
Legend - Sports system status on 17 Sep 2019 was .
Legend - Sports system status on 16 Sep 2019 was .

Meal Card system

Meal Card system status on 22 Sep 2019 was .
Meal Card system status on 21 Sep 2019 was .
Meal Card system status on 20 Sep 2019 was .
Meal Card system status on 19 Sep 2019 was .
Meal Card system status on 18 Sep 2019 was .
Meal Card system status on 17 Sep 2019 was .
Meal Card system status on 16 Sep 2019 was .

University catering tills

University catering tills status on 22 Sep 2019 was .
University catering tills status on 21 Sep 2019 was .
University catering tills status on 20 Sep 2019 was .
University catering tills status on 19 Sep 2019 was .
University catering tills status on 18 Sep 2019 was .
University catering tills status on 17 Sep 2019 was .
University catering tills status on 16 Sep 2019 was .

Building Management System

Building Management System status on 22 Sep 2019 was .
Building Management System status on 21 Sep 2019 was .
Building Management System status on 20 Sep 2019 was .
Building Management System status on 19 Sep 2019 was .
Building Management System status on 18 Sep 2019 was .
Building Management System status on 17 Sep 2019 was .
Building Management System status on 16 Sep 2019 was .

Timetabling

Timetabling status on 22 Sep 2019 was and had incident.
Timetabling status on 21 Sep 2019 was and had incident.
Timetabling status on 20 Sep 2019 was and had incident.
Timetabling status on 19 Sep 2019 was .
Timetabling status on 18 Sep 2019 was .
Timetabling status on 17 Sep 2019 was .
Timetabling status on 16 Sep 2019 was .

Administration Systems

Saturn systems

Saturn systems status on 22 Sep 2019 was .
Saturn systems status on 21 Sep 2019 was .
Saturn systems status on 20 Sep 2019 was .
Saturn systems status on 19 Sep 2019 was .
Saturn systems status on 18 Sep 2019 was .
Saturn systems status on 17 Sep 2019 was .
Saturn systems status on 16 Sep 2019 was .

ARC

ARC status on 22 Sep 2019 was .
ARC status on 21 Sep 2019 was .
ARC status on 20 Sep 2019 was .
ARC status on 19 Sep 2019 was .
ARC status on 18 Sep 2019 was .
ARC status on 17 Sep 2019 was .
ARC status on 16 Sep 2019 was .

Other

Other status on 22 Sep 2019 was and had incident.
Other status on 21 Sep 2019 was and had incident.
Other status on 20 Sep 2019 was and had incident.
Other status on 19 Sep 2019 was and had incident.
Other status on 18 Sep 2019 was and had incident.
Other status on 17 Sep 2019 was .
Other status on 16 Sep 2019 was .

Workload Planner (WLP)

Workload Planner (WLP) status on 22 Sep 2019 was .
Workload Planner (WLP) status on 21 Sep 2019 was .
Workload Planner (WLP) status on 20 Sep 2019 was .
Workload Planner (WLP) status on 19 Sep 2019 was .
Workload Planner (WLP) status on 18 Sep 2019 was .
Workload Planner (WLP) status on 17 Sep 2019 was .
Workload Planner (WLP) status on 16 Sep 2019 was .

HPC Augusta

HPC Augusta status on 22 Sep 2019 was .
HPC Augusta status on 21 Sep 2019 was .
HPC Augusta status on 20 Sep 2019 was .
HPC Augusta status on 19 Sep 2019 was .
HPC Augusta status on 18 Sep 2019 was .
HPC Augusta status on 17 Sep 2019 was .
HPC Augusta status on 16 Sep 2019 was .

Clinical Trials servers

Clinical Trials servers status on 22 Sep 2019 was .
Clinical Trials servers status on 21 Sep 2019 was .
Clinical Trials servers status on 20 Sep 2019 was .
Clinical Trials servers status on 19 Sep 2019 was .
Clinical Trials servers status on 18 Sep 2019 was .
Clinical Trials servers status on 17 Sep 2019 was .
Clinical Trials servers status on 16 Sep 2019 was .

Other

Other status on 22 Sep 2019 was and had incident.
Other status on 21 Sep 2019 was and had incident.
Other status on 20 Sep 2019 was and had incident.
Other status on 19 Sep 2019 was and had incident.
Other status on 18 Sep 2019 was and had incident.
Other status on 17 Sep 2019 was and had incident.
Other status on 16 Sep 2019 was and had incident.

BPM - Business processes

BPM - Business processes status on 22 Sep 2019 was .
BPM - Business processes status on 21 Sep 2019 was .
BPM - Business processes status on 20 Sep 2019 was .
BPM - Business processes status on 19 Sep 2019 was .
BPM - Business processes status on 18 Sep 2019 was .
BPM - Business processes status on 17 Sep 2019 was .
BPM - Business processes status on 16 Sep 2019 was .

Raisers Edge

Raisers Edge status on 22 Sep 2019 was .
Raisers Edge status on 21 Sep 2019 was .
Raisers Edge status on 20 Sep 2019 was .
Raisers Edge status on 19 Sep 2019 was .
Raisers Edge status on 18 Sep 2019 was .
Raisers Edge status on 17 Sep 2019 was .
Raisers Edge status on 16 Sep 2019 was .

Titanium counselling system

Titanium counselling system status on 22 Sep 2019 was .
Titanium counselling system status on 21 Sep 2019 was .
Titanium counselling system status on 20 Sep 2019 was .
Titanium counselling system status on 19 Sep 2019 was .
Titanium counselling system status on 18 Sep 2019 was .
Titanium counselling system status on 17 Sep 2019 was .
Titanium counselling system status on 16 Sep 2019 was .

Cognos BI

Cognos BI status on 22 Sep 2019 was .
Cognos BI status on 21 Sep 2019 was .
Cognos BI status on 20 Sep 2019 was .
Cognos BI status on 19 Sep 2019 was .
Cognos BI status on 18 Sep 2019 was .
Cognos BI status on 17 Sep 2019 was .
Cognos BI status on 16 Sep 2019 was .

Workspace

Workspace status on 22 Sep 2019 was .
Workspace status on 21 Sep 2019 was .
Workspace status on 20 Sep 2019 was .
Workspace status on 19 Sep 2019 was .
Workspace status on 18 Sep 2019 was .
Workspace status on 17 Sep 2019 was .
Workspace status on 16 Sep 2019 was .

Self Service/Supportworks

Self Service/Supportworks status on 22 Sep 2019 was .
Self Service/Supportworks status on 21 Sep 2019 was .
Self Service/Supportworks status on 20 Sep 2019 was .
Self Service/Supportworks status on 19 Sep 2019 was .
Self Service/Supportworks status on 18 Sep 2019 was .
Self Service/Supportworks status on 17 Sep 2019 was .
Self Service/Supportworks status on 16 Sep 2019 was .

SolarWinds Test

SolarWinds Test status on 22 Sep 2019 was .
SolarWinds Test status on 21 Sep 2019 was .
SolarWinds Test status on 20 Sep 2019 was .
SolarWinds Test status on 19 Sep 2019 was .
SolarWinds Test status on 18 Sep 2019 was .
SolarWinds Test status on 17 Sep 2019 was .
SolarWinds Test status on 16 Sep 2019 was .

Uptime

avg uptime