MyNottingham Mobile App - problems loading emails resolved, 10/05/2018 05:04PM BST MyNottingham mobile app


Notification history

10/05/2018 05:04PM BST
ExLibis had an issue in their data centre. They remoted in and restarted the TomCat service.
This resolved the issue
10/05/2018 04:12PM BST
We believe we have found a fix to this issue.
A user can either sign out of the app. This can be done by clicking on the settings box and clicking on 'logout' or by pressing the key icon. When logged back in, the emails now appear to show.
Alternatively, the user can change profile and back again. This can be done by clicking on the settings box and change profile. Changing profile to 'guest' and then back to their own profile also works to gee emails again.
10/05/2018 02:43PM BST
There is currently an issue with displaying emails with the MyNottingham mobile app. This is being investigated as a matter of urgency.