Performance Issues - Multiple Services resolved, 06/28/2019 04:20PM BST Self Service/Supportworks ResourceLink

Notification history

06/28/2019 04:20PM BST
Following extensive monitoring of services, we are confident that the issues that affected multiple services are now resolved and these services have remained stable for a week since our last remedial change.
06/20/2019 11:15AM BST
Investigation is continuing into the incident affecting performance for services including:

  • Supportworks
  • Resourcelink
  • Room Bookings
  • Raiser's Edge

No further incidents have have been reported but Information Services will continue to monitor the situation closely.
06/19/2019 08:22AM BST
There are problems affecting multiple services this morning. Currently known to be affected are:

  • Resourcelink
  • Room Bookings
  • Supportworks client and self service portal

Information Services is investigating this issue as a matter of the highest priority.