Notice of essential server upgrade **please be aware of impact to services** 05/12/2018 09:00AM BST - 05/12/2018 05:00PM BST

Saturn systems Kinetics (Kx) Legend - Sports system Raisers Edge Cognos BI Alma

Maintenance details

Please be advised that, on Saturday 12 May for approximately 8 hours Information Services will be undertaking an upgrade which will require that we shut down database servers.

This work will involve migrating key services to new server hardware, which will increase resilience and ensure future stability of services. As we undertake the upgrade, this will cause disruption to a number of University services including, but not limited to, the list of services identified below. Please do not log into these systems during this time.

Accommodation Preferences website

PGA Portal, PG Apps, Leisure Management (sports centre bookings), CAM (visa applications), Bursaries, Student Receipting

Data Storage
Knowledge Worker (passport and visa information)

Event bookings

Global Saturn
Saturn Extras (data views for UK, UNNC, UNMC)

Global Student Records
UK Student Records (curriculum, student management, archive database), UNNC Student Records (curriculum and student management), UNMC Student Records (curriculum, student management, archive database)

Student Data
Databases (see attached list for full description)

Student Reporting
Registration Tool, Student Attendance Monitoring

Tutorial system

UCAS applications

Library Reservations (used by Aleph), Quest tools (IS only), Resource Monitoring (IS only

The databases supporting these services will be disrupted/unavailable from 09:00 BST on 12 May for up to 8 hours (until 17:00 BST) whilst this work takes place. For further information, a detailed list of the services affected across global campuses is attached to this email.

If you have any questions, or require any support after the upgrade, please contact the IT Service Desk.